IT ASSISTANT

5E Resources; Pasir Gudang; On-site; MYR 45,000 - 67,000; Full time

Job summary

5E Resources in Malaysia seeks an IT Support professional to maintain networks, servers, backups, and end-user support for PCs, printers, and software. You will manage assets, licensing, and vendor relations, while preparing resources for new staff and handling security administration.

The role requires strong teamwork, proactive attitude, and solid analytical skills to troubleshoot Windows environments.

Qualifications

• Diploma/Degree in Computer Science/Information Technology or equivalent.
• Knowledge in Virtualization, FortiGate firewalls and VLAN is an advantage.
• Pro-active, enthusiastic and result focused.
• Possess good analytical thinking and technical skills with ability to perform Windows environment troubleshooting and support
• Good interpersonal skills
• Able to communicate and work as a team

Responsibilities

• Maintain IT Network, servers, backups, disaster recovery and any infrastructure related issues in order to ensure smooth daily business operation.
• Maintain daily end-users support in PCs, printers and software related issues.
• Maintain office software and conference multimedia, door access, PABX, copier, CCTV, operation status monitoring, user account management, user authority management, process configuration, operation process problem solving, etc.
• Liaise with vendor for the related software/hardware issues
• Manage IT assets and software licensing
• Maintain and troubleshoot backup processes
• Prepare resources (PC, software, e-mail account) for new join staff and brief PC training for them
• Emails, Windows Servers and Anti-Virus Administration - close monitoring and manage emergency outbreak response processes.
• Carry out other ad hoc assignments, support or activities as requires by superior and management

Skills

Proactive attitude

Analytical thinking

Windows troubleshooting

Interpersonal skills

Team player

Virtualization

FortiGate firewall

VLAN

Education

Diploma/Degree in Computer Science/Information Technology

Tools

Windows Server

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Maintain IT Network, servers, backups, disaster recovery and any infrastructure related issues in order to ensure smooth daily business operation.


• Maintain daily end-users support in PCs, printers and software related issues.


• Maintain office software and conference multimedia, door access, PABX, copier, CCTV, operation status monitoring, user account management, user authority management, process configuration, operation process problem solving, etc.


• Liaise with vendor for the related software/hardware issues


• Manage IT assets and software licensing


• Maintain and troubleshoot backup processes


• Prepare resources (PC, software, e-mail account) for new join staff and brief PC training for them


• Emails, Windows Servers and Anti-Virus Administration - close monitoring and manage emergency outbreak response processes.


• Carry out other ad hoc assignments, support or activities as requires by superior and management

Required Qualifications / Experience

• Diploma/Degree in Computer Science/Information Technology or equivalent.


• Knowledge in Virtualization, FortiGate firewalls and VLAN is an advantage.


• Pro-active, enthusiastic and result focused.


• Possess good analytical thinking and technical skills with ability to perform Windows environment troubleshooting and support


• Good interpersonal skills


• Able to communicate and work as a team