IT Executive (NDC Plant)

Food Excellence Specialist Sdn Bhd; Johor Bahru; On-site; MYR 42,000 - 72,000; Full time

Job summary

Food Excellence Specialist Sdn Bhd is seeking an IT Support Lead in Johor Bahru to oversee end-user support and IT operations. You will supervise staff, allocate tasks, and ensure system uptime while coordinating procurement of IT hardware, software and services.

The role requires a Diploma/Degree in IT or CS, with at least 3 years in IT and 2 years in a similar role, plus strong knowledge of Windows Server, VMs, and Microsoft 365.

Qualifications

• Diploma or Degree in IT, CS or related field.
• Minimum 3 years of IT working experience.
• Minimum 2 years in a similar position.

Responsibilities

• Provide end-user support and troubleshoot IT hardware, software and system issues.
• Lead and supervise IT support staff, including work allocation and daily task monitoring.
• Maintain company data, systems and IT security while ensuring minimum system downtime.
• Liaise with vendors and suppliers and coordinate procurement of IT hardware, software and services.
• Perform updates, maintenance, backup, housekeeping and troubleshooting for Windows Servers and Virtual Machines.
• Set up and maintain desktop PCs, laptops, printers and other IT equipment.
• Manage and maintain internet connectivity, network devices and firewalls.
• Administer user accounts, file services and network access rights.
• Maintain IT asset records and monitor asset movement and assignment.
• Monitor and maintain software licences and IT documentation.
• Assist in IT projects, system implementation, reporting and other IT administrative tasks.
• Support Food Safety Management System requirements, including HACCP, GMP, FSSC 22000, BRC, IFS and HALAL.

Skills

IT troubleshooting

Team leadership

End-user support

Vendor liaison

Education

Diploma or Degree in Information Technology or Computer Science

Tools

Windows Server

Virtual Machines

Microsoft 365

Firewalls

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Provide end-user support and troubleshoot IT hardware, software and system issues.

Lead and supervise IT support staff, including work allocation and daily task monitoring.

Maintain company data, systems and IT security while ensuring minimum system downtime.

Liaise with vendors and suppliers and coordinate procurement of IT hardware, software and services.

Perform updates, maintenance, backup, housekeeping and troubleshooting for Windows Servers and Virtual Machines.

Set up and maintain desktop PCs, laptops, printers and other IT equipment.

Manage and maintain internet connectivity, network devices and firewalls.

Administer user accounts, file services and network access rights.

Maintain IT asset records and monitor asset movement and assignment.

Monitor and maintain software licences and IT documentation.

Assist in IT projects, system implementation, reporting and other IT administrative tasks.

Support Food Safety Management System requirements, including HACCP, GMP, FSSC 22000, BRC, IFS and HALAL, and perform other duties as assigned.

Job Responsibilities

• Provide end-user support and troubleshoot IT hardware, software and system issues.

• Lead and supervise IT support staff, including work allocation and daily task monitoring.

• Maintain company data, systems and IT security while ensuring minimum system downtime.

• Liaise with vendors and suppliers and coordinate procurement of IT hardware, software and services.

• Perform updates, maintenance, backup, housekeeping and troubleshooting for Windows Servers and Virtual Machines.

• Set up and maintain desktop PCs, laptops, printers and other IT equipment.

• Manage and maintain internet connectivity, network devices and firewalls.

• Administer user accounts, file services and network access rights.

• Maintain IT asset records and monitor asset movement and assignment.

• Monitor and maintain software licences and IT documentation.

• Assist in IT projects, system implementation, reporting and other IT administrative tasks.

• Support Food Safety Management System requirements, including HACCP, GMP, FSSC 22000, BRC, IFS and HALAL, and perform other duties as assigned.

Job Requirements

• Diploma or Degree in Information Technology, Computer Science or a related field.

• Minimum 3 years of relevant IT working experience.

• Minimum 2 years of experience at a similar position level.

• IT-related professional certification will be an added advantage.

• Good knowledge of IT infrastructure, networking and Windows Server.

• Strong hardware and software troubleshooting skills.

• Experience in user account and access management.

• Knowledge of firewalls, Virtual Machines, Microsoft 365, backup solutions and IT security.

• Able to lead and supervise IT support staff.

• Good problem-solving and communication skills.

• Able to work independently.

Preferred Skills

• Firewall and network administration

• Virtual Machine administration

• Microsoft 365

• Backup and recovery

• IT security

• Windows Server

• IT asset and software licence management