Assistant Manager, IT Services

Zico Holdings Inc.; Kuala Lumpur; On-site; MYR 54,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking an IT Support professional to provide Level 1 and Level 2 assistance for hardware, software, and network issues. You will audit, document, and report activities, and assist with IT policies and procedures.

The role also covers backing up the IT Infrastructure Manager, managing the Office 365 environment, and supporting CCTV/access systems with training delivery and user guides.

Qualifications

• Bachelor's degree in CS/IT or related field.
• Minimum 3 years of IT service/support experience.
• Hands-on experience with Microsoft Office 365 administration.
• Hands-on experience with Microsoft Server administration.
• Strong knowledge of IT compliance and regulatory requirements.
• Experience with CCTV and card access systems.
• Strong problem-solving and communication skills.

Responsibilities

• Provide Level 1 and Level 2 IT support for hardware, software and network issues.
• Audit, document, and report IT activities for stakeholders.
• Assist in developing and implementing IT policies and procedures.
• Back up IT Infrastructure Manager for managing and maintaining IT systems.
• Manage Office 365 environment, accounts, email, SharePoint and Teams.
• Support CCTV and card access systems and ensure reliability.
• Deliver IT demos and training sessions; develop user guides.

Skills

IT compliance

CCTV systems

Card access systems

Network administration

Server administration

Office 365 administration

Technical troubleshooting

User training

Documentation

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Tools

Microsoft Office 365 admin tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Ensure the company adheres to relevant IT regulatory and compliance standards.

Conduct regular audits, maintain documentation, and provide reports to stakeholders.

Assist in developing and implementing IT policies and procedures.

Technical Support:

Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues.

Troubleshoot and resolve incidents, escalating complex issues when necessary.

Backup IT Infrastructure Management:

Serve as a backup to the IT Infrastructure Manager for managing and maintaining IT infrastructure.

Ensure proper data backups and disaster recovery processes are in place.

Microsoft Office 365 Administration:

Manage and maintain the Office 365 environment, including user accounts, email, SharePoint, and Teams.

Monitor system performance and ensure availability and security of services.

CCTV and Card Access Systems:

Provide support for the company’s CCTV and card access systems.

Troubleshoot and resolve issues, ensuring the systems function effectively.

User Training and Support:

Conduct small IT demos and training sessions for employees to enhance their technical proficiency.

Develop user guides and provide ad-hoc training as needed.

General IT Support:

Assist with IT asset management, including procurement, deployment, and maintenance.

Participate in IT projects and collaborate with team members to meet departmental goals.

Qualifications and Skills:

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience:

Minimum 3 years of experience in IT service support or a related role.

Hands-on experience with Microsoft Office 365 administration.

Hands-on experience with Microsoft Server Administration

Technical Skills:

Strong knowledge of IT compliance and regulatory requirements.

Proficiency in managing CCTV and card access systems.

Familiarity with IT infrastructure components, including networks and servers.

Soft Skills:

Excellent problem-solving and troubleshooting abilities.

Strong communication and interpersonal skills to work effectively with end-users and stakeholders.

Ability to deliver training and presentations to non-technical audiences.

Certifications:

Relevant certifications such as ITIL, CompTIA, or Microsoft certifications are an advantage.