Gateway Operations Duty Supervisor

DHL Express; Bayan Lepas; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Strong career support

International environment

Culture and colleagues

Job summary

DHL Express in Penang is seeking a Gateway Operations Supervisor to lead a rostered team, oversee warehouse processes, and ensure secure, compliant shipments in and out of the country.

The role emphasizes KPI development, proactive maintenance, and cost-conscious service delivery while fostering a quality-focused culture across internal stakeholders.

Qualifications

• Diploma (or equivalent) with 2–3 years of operations experience, preferably in transportation or logistics.
• Line Trainer certified.
• First Aid certified.
• IATA Dangerous Goods Acceptance Certification.

Responsibilities

• Supervise a gateway operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures in a safe and secure manner.
• Manage the warehouse process and ensure that all shipments are processed in the quickest, most efficient manner possible and transferred to the dedicated movement in accordance with service standards for each.
• Monitor ground handler and warehouse performance and complete all necessary reports.
• Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure.
• Develop KPIs with team members and monitor individual performance process.
• Plan and manage the manning levels to attain productivity targets and to meet business requirements.
• Evaluates procedures and methods to achieve optimum service and cost performance; participates in Gateway quality policy and initiatives.
• Monitor operations to ensure service procedures and performance standards are met.
• Enforce shipment security measures and controls.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Identify training needs and career development opportunities to drive a high-performance team.
• Develop KPIs with team members and monitor individual performance.

Skills

Ingenuity

Creativity

Resourcefulness

Empathy

Relationship skills

Networking

Education

Diploma or equivalent

Line Trainer certified

First Aid certified

IATA Dangerous Goods Acceptance Certification

Job description

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist! We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Supervise a gateway operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures in a safe and secure manner.
• Manage the warehouse process and ensure that all shipments are processed in the quickest, most efficient manner possible and transferred to the dedicated movement in accordance with service standards for each.
• Monitor ground handler and warehouse performance and complete all necessary reports.
• Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure.
• Develop KPIs with team members and monitor individual performance process.
• Plan and manage the manning levels to attain productivity targets and to meet business requirements.
• Evaluates procedures and methods to achieve optimum service and cost performance; participates in Gateway quality policy and initiatives.
• Monitor operations to ensure service procedures and performance standards are met.
• Enforce shipment security measures and controls.
• Develop a culture of quality, service excellence (for internal customers), flexibility and cost consciousness.
• Identify training needs and career development opportunities to drive a high-performance team.
• Develop KPIs with team members and monitor individual performance.

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Well- developed relationship skills and ability to network with multiple levels of an organization and other business units.
• Typically requires Diploma (or equivalent) 2-3 years operations experience, preferably within transportation or logistics industry
• Line Trainer certified
• First Aid certified
• IATA Dangerous Goods Acceptance Certification

OUR OFFER

• Strong career support in a international environment
• Great culture and colleagues
• Multifarious benefit program