Inside Sales Account Manager Lead

Concentrix; Kuala Lumpur; On-site; MYR 66,960 - 111,600; Full time

Job summary

A global services company in Kuala Lumpur is seeking an experienced Inside Sales Manager to lead a team of Inside Sales Account Managers. This role involves driving sales performance, coaching team members, and collaborating with cross-functional teams. The ideal candidate has at least 3 years of relevant sales leadership experience and strong analytical skills to foster team success and achieve business objectives. If you're motivated and highly organized, this opportunity is perfect for you.

Qualifications

• 3+ years of Inside Sales, Telemarketing, Customer Success, or B2B Sales experience required.
• 2+ years of people management experience leading a sales team.
• Strong ability to influence, coach, and motivate team members.

Responsibilities

• Lead and manage a team of Inside Sales Account Managers.
• Drive team achievement of sales targets across product lines.
• Conduct coaching and capability development for team members.

Skills

Sales leadership

Coaching and mentoring

Analytical skills

Stakeholder management

Communication skills

Education

Minimum Degree

Job description

Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

6 days ago – Apply early to be among the first 25 applicants.

Key Responsibilities

• Lead and manage a team of Inside Sales Account Managers, setting clear performance expectations, KPI tracking, and conducting timely performance reviews.
• Drive team achievement of monthly, quarterly, and annual Order Book targets across key product lines.
• Oversee daily sales cadence, including pipeline reviews, deal progression, forecast accuracy, and SLA compliance.
• Conduct regular coaching, upskilling, and capability development for team members to strengthen product knowledge, sales discipline, and customer engagement skills.
• Collaborate with cross‑functional teams (Service Lines, Pre‑Sales, Ops, Finance, Billing) to ensure seamless client delivery and timely issue resolution.
• Manage escalations, resolve conflicts, and provide guidance to AMs on handling complex customer scenarios.
• Analyze operational data to identify productivity gaps, implement process improvements, and raise systemic issues for resolution.
• Support recruitment, onboarding, and training of new hires, including structured OJT and continuous learning plans.
• Lead sales huddles, training sessions, governance reviews, and root‑cause analysis discussions with both BPO and internal stakeholders.
• Maintain high standards of sales governance, including CRM hygiene, opportunity management, documentation accuracy, and compliance with workflows and SLAs.

Requirements

• Minimum Degree holder with 3+ years of Inside Sales, Telemarketing, Customer Success, or B2B Sales leadership experience.
• At least 2 years of proven people management experience leading an inside sales or tele‑sales team (onshore or offshore).
• Strong ability to influence, coach, motivate, and uplift team members to achieve performance excellence.
• Demonstrated experience in driving sales cadence, pipeline governance, and operational rigor.
• Excellent written and verbal communication skills, able to engage senior stakeholders and customers.
• Strong analytical mindset with the ability to interpret data, identify trends, and formulate action plans.
• Highly organized, resilient, and able to manage multiple priorities under dynamic business conditions.
• Strong stakeholder management skills with a collaborative, solution‑oriented approach.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Sales and Business Development
• Industries: IT Services and IT Consulting