Sr. Specialist, Account Manager (Advisor)

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. is expanding its Kuala Lumpur team to drive net new sales for Support Services and oversee management of key client accounts.

The role focuses on acquiring new contracts, solving client needs, and achieving revenue quotas while maintaining high customer satisfaction. Ideal candidates demonstrate experience in net new or acquisition sales, skilled negotiation, and the ability to coordinate across partners and decision-makers.

Qualifications

• Experience in acquiring net new accounts and driving revenue growth.
• Ability to manage complex client relationships and meet client needs.
• Proven track record of achieving monthly quotas and revenue targets.

Responsibilities

• Acquire net new accounts for Support Services and manage complex client relationships.
• Identify high propensity accounts and develop solutions to win new contracts.
• Develop and propose solutions to drive new service contracts or upsell.
• Use data to identify risks, blockages and drive customer satisfaction.

Skills

Net new accounts

Acquisition sales

Sales quotas

Client relationship management

Negotiation

Cross-functional collaboration

Job description

Job Title: Sr. Specialist, Account Manager (Advisor) Job Description The Senior Account Manager is responsible for acquisition of net new accounts for Support Services and overseeing the management of complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Responsible for identifying or covering high propensity accounts to acquire for Support Services, qualify the opportunities and develop solutions for customers who do not have Support contracts or white space acquisition. The Senior Account Manager calls upon client customers to assess areas of opportunity, propose relevant solutions to drive new service contracts for customers, or convert customers to different services when applicable. This job is to focus on driving net new sales, prior experience in net new or acquisition sales is mandatory. Ensure that client's customers are satisfied with our client's services and resolve escalated issues Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals Evaluate our client's customer needs and propose potential solutions Be a single contact for our client's customer Use data to fix customer concerns/roadblocks prohibiting satisfaction Manage external competitive pressures and handle objections Work with multiple partners, building relationships with decision-makers at all levels Manage sales territory and achieving monthly quotas Negotiate in tough situations Identify risk and barriers to success; develop contingency plans Identify opportunities for additional product or service sales Use data to help influence buying process Work with a team and report directly to a Sales Manager

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: English (Required), Mandarin (Required) Time Type: Full time

Mission:

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's... designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.