B2B Inside Sales Specialist: Grow Key Accounts

Concentrix; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Concentrix in Malaysia is seeking a proactive Inside Sales professional to manage and grow a portfolio of B2B clients across multiple product lines, including mobility and UCaaS. You will engage with decision makers, qualify opportunities, and drive revenue growth through consultative selling and disciplined account governance.

You will collaborate with Service Line, Pre-Sales, and Operations to ensure end-to-end service delivery, maintain accurate forecasts in CRM, and build lasting customer

Qualifications

• Minimum Diploma or above with 1-2 years of experience in B2B Inside Sales or Account Management.
• Local Malaysian only.
• Strong English comprehension, business writing ability, and confident communication skills.
• Excellent interpersonal skills with the ability to engage with decision makers and stakeholders.
• Strong presentation skills; articulate value propositions clearly.
• Detail-oriented with strong organisational skills for managing multiple accounts.
• Comfortable working with sales processes, CRM systems, and productivity tools.
• Self-starter with strong accountability and results-driven mindset.

Responsibilities

• Manage a portfolio of existing B2B clients across multiple product lines.
• Conduct proactive outreach including qualification, needs analysis, and consultative selling.
• Deliver against monthly and quarterly order targets and KPIs including NPS and SLAs.
• Prepare quotations, proposals, and SOP-compliant order submissions with accuracy.
• Maintain account plans and track pipeline in CRM with timely updates to stakeholders.
• Collaborate with Service Line, Pre-Sales, Operations, Billing, Provisioning to resolve issues.
• Build strong customer relationships through follow-ups and value-based conversations.
• Ensure compliance with sales processes, SLAs, workflows and governance.

Skills

B2B Inside Sales

Account Management

Tele-Sales

Customer Success

Relationship Building

Opportunity Qualification

Stakeholder Engagement

Education

Diploma or above

Tools

CRM systems

Productivity tools

Job description

Concentrix in Malaysia is seeking a proactive Inside Sales professional to manage and grow a portfolio of B2B clients across multiple product lines, including mobility and UCaaS. You will engage with decision makers, qualify opportunities, and drive revenue growth through consultative selling and disciplined account governance.

You will collaborate with Service Line, Pre-Sales, and Operations to ensure end-to-end service delivery, maintain accurate forecasts in CRM, and build lasting customer