Inside Sales Account Manager Lead

Concentrix; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Concentrix Kuala Lumpur seeks an Inside Sales Account Manager Lead to guide a team of Inside Sales AMs, drive monthly, quarterly, and annual order book targets, and ensure superior customer experience across on-shore and off-shore groups. You will coach, monitor KPIs, oversee pipeline reviews and forecast accuracy, and collaborate with Service Lines, Pre-Sales, Ops and Billing for seamless delivery.

You will lead recruitment/onboarding, conduct regular training, and drive continuous improvement

Qualifications

• Degree holder with 3+ years in Inside Sales leadership.
• 2+ years of proven people management leading inside/sales teams.
• Strong coaching, communication, and data-driven decision making.
• Proven pipeline governance, cadence, and forecast accuracy.
• Ability to engage senior stakeholders.

Responsibilities

• Lead and manage a team of Inside Sales Account Managers with clear expectations and KPI tracking.
• Drive monthly, quarterly, and annual Order Book targets across key product lines.
• Oversee daily sales cadence, pipeline reviews, and forecast accuracy.
• Conduct regular coaching and capability development for team members.
• Collaborate with Service Lines, Pre-Sales, Ops, Finance, Billing for seamless delivery.
• Manage escalations and provide guidance on complex customer scenarios.
• Analyse operational data to identify productivity gaps and drive improvements.
• Support recruitment, onboarding, and training of new hires.
• Lead sales huddles, governance reviews, and root-cause analyses.
• Uphold CRM hygiene and adherence to workflows and SLAs.

Skills

Leadership

Coaching

KPI tracking

Pipeline governance

Customer engagement

Communication

Analytical mindset

Stakeholder management

Time management

Education

Bachelor's degree

Tools

CRM software

Job description

Job Title: Inside Sales Account Manager Lead

Job Description

The Inside Sales Account Manager Lead oversees the performance, productivity, and development of the Inside Sales AM team. This role provides day-to-day leadership, coaching, and strategic guidance to ensure consistent delivery of sales targets, operational excellence, and strong customer experience across both on-shore and off-shore teams. The IS Lead works closely with Service Line Heads, Pre-Sales, Marketing, and Operations to drive sales governance and enable scalable growth.

• · Lead and manage a team of Inside Sales Account Managers, ensuring clear performance expectations, KPI tracking, and timely performance reviews.
• · Drive team achievement of monthly, quarterly, and annual Order Book (OB) targets across key product lines.
• · Oversee daily sales cadence—including pipeline reviews, deal progression, forecast accuracy, and SLA compliance.
• · Conduct regular coaching, upskilling, and capability development for team members to strengthen product knowledge, sales discipline, and customer engagement skills.
• · Facilitate collaboration with cross-functional teams (Service Lines, Pre-Sales, Ops, Finance, Billing) to ensure seamless client delivery and timely issue resolution.
• · Manage escalations, resolve conflicts, and provide guidance to AMs on handling complex customer scenarios.
• · Analyse operational data to identify productivity gaps, implement process improvements, and raise systemic issues for resolution.
• · Support recruitment, onboarding, and training of new hires, including structured OJT and continuous learning plans.
• · Lead sales huddles, training sessions, governance reviews, and root-cause analysis discussions with both BPO and internal stakeholders.
• · Uphold high standards of sales governance, including CRM hygiene, opportunity management, documentation accuracy, and compliance with workflows/SLAs.

Requirements

• · Minimum Degree holder with 3+ years of Inside Sales, Telemarketing, Customer Success, or B2B Sales leadership experience.
• · At least 2 years of proven people management experience leading an inside sales or tele-sales team (onshore or offshore).
• · Strong ability to influence, coach, motivate, and uplift team members to achieve performance excellence.
• · Demonstrated experience in driving sales cadence, pipeline governance, and operational rigour.
• · Excellent communication skills (written and verbal) with the ability to engage senior stakeholders and customers.
• · Strong analytical mindset with ability to interpret data, identify trends, and formulate action plans.
• · Highly organised, resilient, and able to manage multiple priorities under dynamic business conditions.
• · Strong stakeholder management skills with a collaborative, solution-oriented approach.

Location:

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements:

Time Type:

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About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more