Specialist, Sales Development (English Speaker)

Concentrix; Kuala Lumpur; On-site; MYR 82,000 - 204,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Specialist, Sales Development (English Speaker) to identify new opportunities, nurture partner-led leads, and accelerate SMB deals in a fast‑paced environment.

You will collaborate with channel teams, manage MQL/SQL handoffs, and maintain CRM hygiene to shorten sales cycles. Fluency in English and a proactive outreach approach are essential.

Responsibilities

• Identify and nurture new opportunities across SMB accounts.
• Coordinate with partner ecosystems and BDRs to advance opportunities.
• Maintain CRM hygiene and accurate data in Salesforce.

Job description

Job Title: Specialist, Sales Development (English Speaker)

Job Description

As a Lead Generation Representative (LGR), you will play a crucial role in identifying new opportunities, optimizing partner-led leads, and accelerating low-value deals. Working closely with our channel ecosystem and inside sales teams, you’ll help drive efficient pipeline creation and improve the win rate across SMB accounts — ensuring we connect the right solution to the right customer, faster.

Partner Opportunity Optimization

• Qualify and accelerate partner led opportunities.
• Collaborate closely with partners and channel managers to drive higher win rates and shorten sales cycles.
• SFDC Hygiene - ensure data accuracy and follow up on aged opportunities
• Delegation of current opportunities (SS1-to SS3) for x threshold (SS1-SS7) for opportunities below the agreed threshold.
• Deliver structured feedback loops to improve partner lead quality and engagement.
• Develop and codify best practices and sales workflows for interactions with the pilot countries.

Conversion and Follow-Up of Marketing Qualified Leads (MQLs)

• Close coordination with BDR teams to support the progression of marketing-generated leads, with particular emphasis on low-value opportunities assigned directly to the channel.
• Receipt and management of Marketing Qualified Leads (MQLs) handed over by BDRs, ensuring timely follow-up and appropriate routing for further qualification or partner engagement.
• Delegation of current opportunities (SS1-to SS3) for x threshold (SS1-SS7) for opportunities below the agreed threshold.

Proactive Opportunity Hunting

• Identify and engage new business opportunities across the SMB and unattended customer segments through daily outbound outreach (phone, email, LinkedIn, etc.).
• Research accounts to understand their needs, key contacts, and buying triggers.
• Develop a strong understanding of our product offerings and tailor messaging to address the unique needs of smaller organizations.
• Explain products/solutions and value proposition to businesses of different verticals and explain how they address client needs.
• Execution of outbound prospecting campaigns aligned with the Geo’s (IB Campaigns, NPI sales, VME Campaigns, etc.).
• Develop sales plans, recovery plans in agreement with the country sales and channel.
• Build new opportunities in unattended accounts, follow up, ensure partner delegation and closing depending on agreed threshold

Sales Process & CRM Discipline

• Maintain high standards of Data Management & CRM hygiene, ensuring all opportunity data is updated, complete, and actionable. Maintain accurate records of all calls, leads, and customer interactions in the CRM system (e.g., Salesforce).
• Track and analyse opportunity progression, lead aging, and conversion metrics.
• Support faster close cycles for low-value (20K-50K USD) SMB deals.
• Ensure seamless handoff to account managers or inside sales reps with full context.

Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak Language Requirements: Time Type: Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.