Inside Sales

iDynamics Software Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 68,000; Full time

Job summary

iDynamics Software Sdn Bhd is seeking an Inside Sales Representative to develop new opportunities through outbound emails and calls, understand customer needs, and drive lead follow-ups. You will support qualification, upsell, and database maintenance, with a focus on converting inquiries into sales.

The ideal candidate has proven Inside Sales experience, a track record of meeting quotas, strong communication skills, and proficiency with CRM tools such as Salesforce.com.

Qualifications

• Proven Inside Sales experience.
• Track record of over-achieving quota.
• Strong phone presence and experience dialing dozens of calls per day.
• Proficient with corporate productivity and web presentation tools.
• Experience working with Salesforce.com or similar CRM.
• Excellent verbal and written communications skills.

Responsibilities

• Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Explaining and demonstrating the functions and features of products and services
• Maintaining and improving the database of prospects
• Researching for new leads
• Keeping up to date with product and service information and competitor offers
• Upselling products and services
• Routing qualified opportunities to the appropriate sales executives for further development and closure

Skills

Inside sales

Quota attainment

Phone sales

CRM experience

Education

Bachelor's degree

Tools

Salesforce.com

Job description

Inside Sales Representatives communicate with customers to understand their needs and generate new leads. Other duties and responsibilities of Inside Sales Representatives include:

Job Responsibilities

• Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
• Communicating with customers to understand their needs and requirements and identify sales opportunities
• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
• Explaining and demonstrating the functions and features of products and services
• Maintaining and improving the database of prospects
• Researching for new leads
• Keeping up to date with product and service information and competitor offers
• Upselling products and services
• Routing qualified opportunities to the appropriate sales executives for further development and closure

Job Requirements

• Proven Inside Sales experience
• Track record of over-achieving quota
• Strong phone presence and experience dialing dozens of calls per day
• Proficient with corporate productivity and web presentation tools
• Experience working with Salesforce.com or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• BA/BS degree or equivalent