Inside Sales Executive

Netwitz; Malaysia; Hybrid; MYR 36,000 - 60,000; Full time

Job summary

Netwitz is seeking a dedicated Inside Sales Executive to support the Sales Team in day-to-day operations, focusing on quotation preparation, vendor coordination, and customer follow-up to ensure a smooth order process from enquiry to fulfillment.

The role covers lead qualification, opportunity follow-up, order and delivery coordination, and administrative support. You will liaise with vendors and customers, maintain records, and generate quotation-related reports to drive sales opportunities.

Qualifications

• Diploma or degree in business, marketing, IT, or related field.
• Experience in Inside Sales, Sales Administration, Customer Service, or Sales Support is advantageous.
• Good communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Detail-oriented and well-organized.

Responsibilities

• Coordinate with vendors and distributors to obtain pricing, quotations, and product availability.
• Support customer enquiries and business opportunities with the Sales Team.
• Liaise with suppliers on lead times, stock, and order status.
• Assist in sourcing products based on customer requirements.
• Prepare and issue quotations based on customer specifications.
• Ensure pricing and terms are accurate; revise quotations as needed.
• Maintain records of quotations and related documents.
• Follow up with customers on submitted quotations and purchasing decisions.
• Coordinate responses with the Sales Team to address enquiries.
• Build and maintain positive customer relationships through professional communication.
• Follow up on new leads and qualify by understanding requirements, budgets, and timelines.
• Identify opportunities and assign them to the Sales Representative.
• Maintain and update opportunity records in the CRM or sales tracking system.
• Coordinate with suppliers, logistics providers, and customers to arrange deliveries.
• Monitor schedules to ensure timely delivery to customer sites.
• Provide updates on order status and delivery progress; resolve delivery issues.
• Maintain accurate sales, quotation, and customer records; prepare related documentation.
• Generate reports on quotation status, sales opportunities, and delivery progress.

Skills

Communication skills

Follow-up & coordination

Detail-oriented

Well-organized

Education

Diploma or Degree in Business Administration/Marketing/IT

Tools

Microsoft Office

Job description

We are looking for a dedicated and detail-oriented Inside Sales Executive to support our Sales Team in day-to-day sales operations. This role focuses on quotation preparation, vendor coordination, customer follow-up, lead qualification, and delivery coordination to ensure a smooth sales process from enquiry to order fulfillment.

Sales Support & Vendor Coordination

• Coordinate with vendors and distributors to obtain pricing, quotations, and product availability.
• Work closely with the Sales Team to support customer enquiries and business opportunities.
• Liaise with suppliers on lead times, stock availability, and order status.
• Assist in sourcing products and solutions based on customer requirements.

Quotation Preparation

• Prepare and issue quotations based on customer requirements and specifications.
• Ensure accuracy of pricing, product details, and commercial terms.
• Revise and update quotations when required.
• Maintain proper records of quotations and related documents.

Customer Follow-Up

• Follow up with customers on submitted quotations.
• Obtain updates on quotation status and purchasing decisions.
• Address customer enquiries and coordinate responses with the Sales Team.
• Build and maintain positive customer relationships through professional communication.

Lead Qualification & Opportunity Follow-Up

• Follow up on new leads generated from marketing activities, referrals, or inbound enquiries.
• Qualify leads by understanding customer requirements, budgets, and project timelines.
• Identify potential sales opportunities and assign them to the appropriate Sales Representative.
• Maintain and update opportunity records in the company's CRM or sales tracking system.

Order & Delivery Coordination

• Coordinate with suppliers, logistics providers, and customers to arrange product deliveries.
• Monitor delivery schedules and ensure timely delivery to customer sites.
• Follow up on order status and keep customers informed of delivery progress.
• Resolve delivery-related issues by coordinating between suppliers and customers.

Administrative Support

• Maintain accurate sales, quotation, and customer records.
• Prepare sales-related documentation as required.
• Support the Sales Team in daily operational and administrative activities.
• Generate reports on quotation status, sales opportunities, and delivery progress.

• Diploma or Degree in Business Administration, Marketing, IT, or related field.
• Prior experience in Inside Sales, Sales Administration, Customer Service, or Sales Support is an advantage.
• Good communication and interpersonal skills.
• Strong follow-up and coordination abilities.
• Detail-oriented and well-organized.
• Proficient in Microsoft Office applications (Excel, Word, Outlook).