Inside Sales Representative

Creative Cloud Community; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

Creative Cloud Community in Kuala Lumpur is seeking an Inside Sales Representative to handle inbound inquiries, qualify opportunities, and build lasting customer relationships while coordinating with internal teams to deliver top-notch service.

You will work toward sales targets and KPIs, prepare quotations, process orders, and participate in weekly pipeline reviews to drive growth and customer satisfaction in a dynamic environment.

Responsibilities

• Handle inbound sales enquiries and respond to customer requests promptly and professionally.
• Prepare quotations, follow up on sales enquiries, and ensure timely communication with customers.
• Process customer orders accurately and coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Build and maintain strong customer relationships to encourage repeat business and expand the customer base.
• Identify potential sales opportunities and recommend suitable products or solutions based on customer requirements.
• Maintain accurate sales records, customer information, and pipeline reports.
• Monitor and follow up on pending quotations, customer enquiries, and outstanding sales opportunities.
• Collaborate with internal departments, suppliers, and business partners to support sales activities.
• Participate in weekly sales pipeline reviews and provide updates on sales progress to the supervisor.
• Work towards assigned sales targets and Key Performance Indicators (KPIs).
• Support the team in improving sales processes, customer service, and overall sales performance.

Job description

Creative Cloud Community connects businesses with innovative digital solutions that support productivity, creativity, and business growth. We aim to build strong customer relationships by understanding client needs and providing suitable technology solutions.

We are looking for a motivated and customer-oriented Inside Sales Representative to join our growing team. The successful candidate will manage inbound enquiries, identify sales opportunities, build strong customer relationships, and work closely with internal teams to ensure a smooth and positive customer experience.

If you are passionate about sales, enjoy communicating with customers, and thrive in a dynamic working environment, we welcome you to join our team.

Job Responsibilities

• Handle inbound sales enquiries and respond to customer requests promptly and professionally.
• Prepare quotations, follow up on sales enquiries, and ensure timely communication with customers.
• Process customer orders accurately and coordinate with the relevant internal teams to ensure smooth order fulfilment.
• Build and maintain strong customer relationships to encourage repeat business and expand the customer base.
• Identify potential sales opportunities and recommend suitable products or solutions based on customer requirements.
• Maintain accurate sales records, customer information, and pipeline reports.
• Monitor and follow up on pending quotations, customer enquiries, and outstanding sales opportunities.
• Collaborate with internal departments, suppliers, and business partners to support sales activities.
• Participate in weekly sales pipeline reviews and provide updates on sales progress to the supervisor.
• Work towards assigned sales targets and Key Performance Indicators (KPIs).
• Support the team in improving sales processes, customer service, and overall sales performance.