Telecaller

Dikshatek Malaysia; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Job summary

Dikshatek Malaysia is seeking a Sales Development professional to conduct outbound calls, qualify leads, and coordinate meetings for the sales team. You will maintain CRM records, follow up with prospects, and collaborate with internal teams to ensure smooth lead handover.

The role requires strong communication, a target-driven mindset, and proficiency with CRM tools. Kuala Lumpur-based position with regional exposure may be expected.

Qualifications

• 1–4 years of experience in Telecalling, Telesales, Lead Generation, Contact Center, or Inside Sales.
• Strong experience handling outbound calling campaigns.
• Excellent verbal communication and interpersonal skills.
• Persuasion, negotiation and objection-handling abilities.
• Experience working with CRM platforms (Salesforce, HubSpot, Zoho, Freshsales, etc.) is preferred.
• Comfortable working in a target-driven environment with defined KPIs.
• Good organizational and follow-up skills.
• Proficiency in Microsoft Office and basic computer applications.

Responsibilities

• Conduct outbound calls to prospective customers using provided lead lists.
• Introduce company products or services professionally.
• Qualify leads based on defined business criteria.
• Schedule meetings or product demonstrations for the sales team.
• Follow up with prospects through calls and other approved communication channels.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal sales and operations teams for seamless lead handover.
• Achieve daily, weekly, and monthly productivity and quality targets.
• Ensure compliance with company processes and communication standards.

Skills

Verbal communication

Interpersonal skills

Persuasion

Negotiation

Objection handling

Tools

Salesforce

HubSpot

Zoho

Freshsales

Job description

• Conduct outbound calls to prospective customers using provided lead lists.
• Introduce company products or services professionally.
• Qualify leads based on defined business criteria.
• Schedule meetings or product demonstrations for the sales team.
• Follow up with prospects through calls and other approved communication channels.
• Maintain accurate records of customer interactions in the CRM system.
• Handle customer queries and objections professionally.
• Collaborate with internal sales and operations teams for seamless lead handover.
• Achieve daily, weekly, and monthly productivity and quality targets.
• Ensure compliance with company processes and communication standards.

Required Qualifications

• 1-4 years of experience in Telecalling, Telesales, Lead Generation, Contact Center, or Inside Sales.
• Strong experience handling outbound calling campaigns.
• Excellent verbal communication and interpersonal skills.
• Strong persuasion, negotiation, and objection-handling abilities.
• Experience working with CRM platforms (Salesforce, HubSpot, Zoho, Freshsales, etc.) is preferred.
• Comfortable working in a target-driven environment with defined KPIs.
• Good organizational and follow-up skills.
• Proficiency in Microsoft Office and basic computer applications.

Preferred Experience

• B2B lead generation or appointment setting.
• Customer support or voice process experience.
• Experience supporting SaaS, Technology, Banking, Financial Services, E-commerce, BPO, or Staffing industries.
• Experience working with international or regional customers is an advantage.