Indoor Sales Support Executive

YL FREIGHT SERVICES SDN BHD; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

EPF

SOCSO

EIS

medical

annual leave

parking

Job summary

YL Freight Services SDN BHD is seeking an organised professional to manage quotations, rate requests, and lead follow-ups. The role focuses on accurate Incoterms handling, timely responses, and ensuring clear communication with carriers, overseas agents and the customer team.

You will work Monday–Friday, 9am–6pm, with responsibilities covering quotes, bookings, and query resolution to support a growing freight forwarding operation in Malaysia.

Qualifications

• 2-3 years in Operations or Customer Service in a freight forwarding company.
• Working knowledge of Incoterms, FCL/LCL, and basic customs/import-export flow.
• Good written and spoken English and Bahasa Malaysia.

Responsibilities

• Prepare sea/air freight quotations in the system (fr8Labs).
• Request rates from carriers, co-loaders and overseas agents.
• Check Incoterms and cost lines before sending.
• Chase open quotations by phone, email and WhatsApp.
• Log outcomes and flag hot leads to the Key Account Manager.
• Screen inbound enquiries and assigned lead lists.
• Confirm cargo, lane, volume and decision-maker.
• Handle rate requests, bookings and routine queries.
• Pass confirmed bookings to Operations with complete details.

Skills

English

Bahasa Malaysia

Organised

Tools

Excel

Email

Job description

Key responsibilities

Prepare sea/air freight quotations in the system (fr8Labs)

Request rates from carriers, co-loaders and overseas agents

Check Incoterms and cost lines before sending

Chase open quotations by phone, email and WhatsApp

Log outcomes and flag hot leads to the Key Account Manager

Screen inbound enquiries and assigned lead lists

Confirm cargo, lane, volume and decision-maker

Take over stable, repeat-lane customers handed over by the Key Account Manager

Handle their rate requests, bookings and routine queries

Pass confirmed bookings to Operations with complete details

About you

Minimum 2–3 years in Operations or Customer Service in a freight forwarding company

Working knowledge of Incoterms, FCL/LCL, and basic customs / import-export flow

Good written and spoken English and Bahasa Malaysia

Comfortable with Excel and email; quick to pick up new systems

Organised — you close your loops without being chased

Mandarin is an added advantage (to communicate with Chinese-speaking clients and overseas agents)

Working hours: Mon–Fri, 9am–6pm

• EPF
• SOCSO
• EIS
• medical
• annual leave
• parking

Clear career path to Key Account Manager for strong performers

A defined job scope, reviewed with you — not a "do everything" role

About us

YL Freight Services is a Malaysian customs brokerage and freight forwarder serving importers and exporters across sea and air, with a focus on China / Asia trade lanes. We are growing our local client base and building a sales team with clear roles and clear targets.