Customer Service cum Operations Executive (Air & Sea)

Soonest Express (M) Sdn Bhd; Penang; On-site; MYR 39,000 - 61,000; Full time

Job summary

Soonest Express (M) Sdn Bhd in Penang is seeking a Customer Service cum Operations Executive (Air & Sea) to handle inquiries, process shipments, and ensure SOP compliance across logistics.

You will coordinate with airlines, customers, vendors, carriers, warehouses and sub-contractors to secure space, prepare documentation, assist with billing, and support sales with quotes and follow-ups while meeting KPIs.

Qualifications

• Minimum of 2 years in related field with air and sea exposure.
• Freight forwarding experience is an added advantage.
• Sound knowledge of permit declarations is beneficial.
• Familiar with Air Import/Export and Sea freight processes.
• Able to work toward deadlines according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to multi-task.
• Team player and able to work independently with minimal supervision.
• Applicants should have full working rights in Malaysia.

Responsibilities

• Handling Customer’s inquiries and ensure to comply with operation procedures.
• Handle Shipment – process documentation, manifest, invoices, cost capturing.
• Coordinate with airlines and co-loader to arrange for space booking.
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the relevant parties.
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Attending to Customs, Agents and Government Authorities enquires.
• Support Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration and liaison with airlines and customers.
• To ensure timely and accurate handling of all tradenet declarations and submissions.
• To ensure billing is completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the Sales and Finance.
• Any other ad hoc basis work on administrative duties assigned by the Manager.

Skills

MS Office & Excel

Team player

Multitasking

Deadline driven

Communication

Customer service

Job description

Customer Service cum Operations Executive (Air & Sea)

Handling Customer’s inquiries and ensure to comply with operation procedures

Handle Shipment – process documentation, manifest, invoices, cost capturing

Coordinate with airlines and co-loader to arrange for space booking

Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the relevant parties

Ensures SOP alignment to customer expectations and company's agreed standards of performance.

Attending to Customs, Agents and Government Authorities enquires

Support Sales Department in quoting, liaising, and following up.

To promote our service to new clients.

Handling of permit declaration and liaison with airlines and customers.

To ensure timely and accurate handling of all tradenet declarations and submissions.

To ensure billing is completed timely and files are closed correctly within a given timeframe.

Operations to assist and work closely with the Sales and Finance.

Any other ad hoc basis work on administrative duties assigned by the Manager.

Requirements:

Minimum of 2 years of working experience in the related field with both Air and Sea an added advantage

Previous Freight Forwarding Experience would be an added advantage

Possess sound knowledge of permit declaration would be an added advantage

Should be familiar with Air Import / Air Export / Sea freight process flows.

Must be able to work towards deadlines and according to SOPs and with KPIs.

Proficient in MS Office and Excel applications.

Good working attitude, hardworking and able to perform under pressure, and ability to multi-task

Team player and able to work independently with minimal supervision

Applicants should have full working rights in Malaysia

• Which of the following statements best describes your right to work in Malaysia?
• How much notice are you required to give your current employer?
• Which of the following languages are you fluent in?
• Which of the following Microsoft Office products are you experienced with?
• Do you have freight forwarding experience?
• How many years experience in Airfreight Forwarding do you have?
• How many years' experience do you have as a Shipping and Logistics Executive?
• What's your expected monthly basic salary?