INBOUND CUSTOMER SERVICE EXECUTIVE - FM MULTIMODAL

FM Global Logistics (M) Sdn Bhd; Klang City, Port Klang; On-site; MYR 36,000 - 58,000; Full time

Job summary

FM GLOBAL LOGISTICS (M) Sdn Bhd is seeking an Inbound Customer Service Executive for FM Multimodal to manage inbound LCL/FCL shipments and coordinate with overseas partners. You will liaise with agents, customers, carriers and internal teams to ensure smooth operations.

Responsibilities include monitoring shipments from pre-alert to delivery, handling enquiries, quotations, and billing instructions, and supporting rate requests.

Qualifications

• Diploma or Degree in Logistics, Supply Chain Management, International Business or related field.
• Preferably 2-5 years' experience in freight forwarding, NVOCC or ocean freight customer service.
• Good understanding of import LCL/FCL procedures and shipping documentation.
• Commercially minded with good customer service and problem-solving skills.
• Able to work independently and manage multiple shipments.
• Good communication skills in English.
• Proficient in Microsoft Office and freight forwarding systems.

Responsibilities

• Handle inbound LCL/FCL customer service and shipment coordination.
• Liaise with overseas agents, customers, carriers and internal operations teams.
• Monitor shipments from pre-alert, vessel arrival, customs clearance until final delivery.
• Attend to customer enquiries, shipment updates and operational exceptions.
• Support commercial matters including rate enquiries, quotations, costing and customer follow-up.
• Ensure timely system updates, documentation, billing instmctions and shipment closure.
• Coordinate closely with operations to ensure service requirements and delivery timelines are met.
• Maintain good working relationships with customers and overseas partners.

Skills

Customer service

Communication

Problem solving

Multitasking

Independence

Education

Diploma or Degree in Logistics/Supply Chain/International Business

Tools

Microsoft Office

Freight forwarding systems

Job description

INBOUND CUSTOMER SERVICE EXECUTIVE - FM MULTIMODAL

• Handle inbound LCL/FCL customer service and shipment coordination.
• Liaise with overseas agents, customers, carriers and internal operations teams.
• Monitor shipments from pre-alert, vessel arrival, customs clearance until final delivery.
• Attend to customer enquiries, shipment updates and operational exceptions.
• Support commercial matters including rate enquiries, quotations, costing and customer follow-up.
• Ensure timely system updates, documentation, billing instmctions and shipment closure.
• Coordinate closely with operations to ensure service requirements and delivery timelines are met.
• Maintain good working relationships with customers and overseas partners.

Requirements

• Diploma or Degree in Logistics, Supply Chain Management, International Business or related field.
• Preferably 2-5 years' experience in freight forwarding, NVOCC or ocean freight customer service.
• Good understanding of import LCL/FCL procedures and shipping documentation.
• Commercially minded with good customer service and problem-solving skills.
• Able to work independently and manage multiple shipments.
• Good communication skills in English.
• Proficient in Microsoft Office and freight forwarding systems.

FM GLOBAL LOGISTICS is an established international freight forwarder with established network of agents all over the world. Today, we have grown and diversified from our initial international freight forwarding business into a total logistics provider, providing seafreight, airfreight, transportation, warehousing and distribution services. We have 8 offices in Malaysia and 13 offices in overseas.

FM GLOBAL LOGISTICS is an established international freight forwarder with established network of agents all over the world. Today, we have grown and diversified from our initial international freight forwarding business into a total logistics provider, providing seafreight, airfreight, transportation, warehousing and distribution services. We have 8 offices in Malaysia and 13 offices in overseas.

What can I earn as a Customer Service Executive