HAULAGE CUSTOMER SERVICE - FM HAULAGE

FM Global Logistics (M) Sdn Bhd; Klang City, Port Klang; Sur place; MYR 39 000 - 67 000; Plein temps

Résumé du poste

FM GLOBAL LOGISTICS (M) Sdn Bhd is seeking a Customer Service Executive to provide professional support for haulage operations. You will coordinate customer requests, container movements, and documentation while acting as the communication link among customers, Haulage Operations, Planning, Drivers, Workshop, Billing, and FM/Export/Import teams.

The role requires a diploma/degree in logistics or related fields and 1–3 years of relevant experience.

Qualifications

• Diploma or Degree in Logistics, Supply Chain, Transportation, Business Administration or related field.
• 1–3 years of experience in customer service, logistics, haulage, shipping, freight forwarding or transportation.
• Customer-oriented attitude
• Good coordination ability
• Able to work under pressure
• Good problem-solving skills
• Able to handle multiple jobs simultaneously

Responsabilités

• Handle daily customer enquiries through email, phone, WhatsApp and other communication channels
• Respond promptly to customer requests, operational enquiries and complaints
• Provide customers with accurate updates on container collection, empty container return, laden delivery, MT delivery/collection, vessel schedule, truck/driver status, and delay or operational issues
• Maintain good customer relationships and ensure professional communication at all times
• Receive and verify customer haulage instructions and bookings
• Check important information before releasing jobs to Operations including container number, booking number, vessel/voyage, shipping line, POL/POD, empty depot, loading/unloading location, required date and time, customer reference, and special requirements
• Coordinate with planners to ensure jobs are properly scheduled
• Monitor and follow up on the status of containers throughout the haulage process
• Monitor container free time and D&D exposure and identify containers approaching free-time expiry
• Receive and acknowledge customer complaints promptly, investigate issues with relevant departments, and coordinate corrective actions

Connaissances

Customer-oriented attitude

Coordination ability

Under pressure

Problem-solving

Multitasking

Formation

Diploma or Degree in Logistics, Supply Chain, Transportation, Business Administration or related field

Description du poste

To provide professional and responsive customer service support for haulage operations by coordinating customer requests, container movements, delivery and collection arrangements, documentation, and operational updates. The Customer Service Executive acts as the key communication link between customers, Haulage Operations, Planning, Drivers, Workshop, Billing and FM/Export/Import teams to ensure smooth and timely container movements.

Key responsibilities

Handle daily customer enquiries through email, phone, WhatsApp and other communication channels

Respond promptly to customer requests, operational enquiries and complaints

Provide customers with accurate updates on container collection, empty container return, laden delivery, MT delivery/collection, vessel schedule, truck/driver status, and delay or operational issues

Maintain good customer relationships and ensure professional communication at all times

Receive and verify customer haulage instructions and bookings

Check important information before releasing jobs to Operations including container number, booking number, vessel/voyage, shipping line, POL/POD, empty depot, loading/unloading location, required date and time, customer reference, and special requirements

Coordinate with planners to ensure jobs are properly scheduled

Monitor and follow up on the status of containers throughout the haulage process

Monitor container free time and D&D exposure and identify containers approaching free-time expiry

Receive and acknowledge customer complaints promptly, investigate issues with relevant departments, and coordinate corrective actions

About you

Diploma or Degree in Logistics, Supply Chain, Transportation, Business Administration or related field

1–3 years of experience in customer service, logistics, haulage, shipping, freight forwarding or transportation

Customer-oriented attitude

Good coordination ability

Able to work under pressure

Good problem-solving skills

Able to handle multiple jobs simultaneously

FM GLOBAL LOGISTICS is an established international freight forwarder with established network of agents all over the world. Today, we have grown and diversified from our initial international freight forwarding business into a total logistics provider, providing seafreight, airfreight, transportation, warehousing and distribution services. We have 8 offices in Malaysia and 13 offices in overseas.

FM GLOBAL LOGISTICS is an established international freight forwarder with established network of agents all over the world. Today, we have grown and diversified from our initial international freight forwarding business into a total logistics provider, providing seafreight, airfreight, transportation, warehousing and distribution services. We have 8 offices in Malaysia and 13 offices in overseas.