In-Store Operations Lead & Customer Experience

DKSH Management Ltd.; Kuala Lumpur; On-site; MYR 27,000 - 36,000; Full time

Job summary

DKSH is seeking a Crew Leader, Outlet Operations in Kuala Lumpur to oversee daily outlet activities and lead frontline staff. You will ensure smooth operations, maintain product displays, and uphold merchandising standards to deliver an exceptional in-store experience.

The role requires at least 1 year in a related field, SPM/PMR or equivalent, and a willingness to work rotating shifts including holidays and weekends. A positive, customer-oriented attitude is essential.

Qualifications

• SPM/PMR or equivalent qualification is required.
• Minimum 1 year working experience in a related field.
• Willingness to work rotating shifts, public holidays and weekends.
• Ability to lead a team in a fast-paced outlet environment.
• Positive, customer-oriented attitude.

Responsibilities

• Oversee daily outlet operations and ensure smooth functioning.
• Maintain clean, well-stocked product displays.
• Uphold housekeeping and merchandising standards.
• Support packaging and gift wrapping operations.
• Deliver attentive customer service.
• Lead and motivate frontline team members.
• Coordinate administrative tasks as needed.
• Assist with ensuring product availability.

Skills

Team leadership

Customer service

Merchandising

Sales support

Education

SPM/PMR or equivalent qualification

Job description

DKSH is seeking a Crew Leader, Outlet Operations in Kuala Lumpur to oversee daily outlet activities and lead frontline staff. You will ensure smooth operations, maintain product displays, and uphold merchandising standards to deliver an exceptional in-store experience.

The role requires at least 1 year in a related field, SPM/PMR or equivalent, and a willingness to work rotating shifts including holidays and weekends. A positive, customer-oriented attitude is essential.