Crew Leader, Outlet Operations

DKSH Management Ltd.; Iskandar Puteri; On-site; MYR 28,000 - 39,000; Full time

Job summary

DKSH Management Ltd. is seeking a Crew Leader, Outlet Operations in Johor Bahru to oversee daily outlet activities and lead frontline staff. The role focuses on delivering an engaging in-store experience, ensuring product availability, and maintaining outlet standards.

You will coordinate team efforts, manage customer service, and support merchandising and display execution. The position requires at least 1 year in a similar role, SPM/PMR or equivalent, and a willingness to work rotating shifts,

Qualifications

• Minimum 1 year of working experience in a related field.
• Willingness and ability to work on rotating shifts, public holidays, and weekends.
• Demonstrated ability to lead and guide team members in a fast-paced operational environment.
• Positive working attitude with a professional and customer-oriented disposition.

Responsibilities

• Ensure consistent preparation and quality of baked goods to maintain product availability.
• Maintain clean and well-stocked display environments.
• Uphold housekeeping and merchandising standards across the outlet.
• Assist with gift wrapping and packaging operations to meet customer needs.
• Contribute to product display and visual merchandising to drive sales.
• Deliver attentive and professional customer service.
• Lead and guide team members in daily outlet operations and workflow.
• Handle administrative and coordination tasks as required.

Skills

Team leadership

Customer service

Operational coordination

Education

SPM/PMR or equivalent

Job description

Title: Crew Leader, Outlet Operations

Location: Johor Bahru, 01, MY, 81100

Global Business Unit: CONSUMER GOODS

Job Function: Sales

Requisition Number: 243643

Description:

About The Role

The Crew Leader, Outlet Operations plays a hands-on role in ensuring the smooth and consistent daily running of DKSH's Consumer Goods outlet, delivering a positive and engaging in-store experience for every customer. This role combines operational ownership with frontline team leadership, contributing directly to outlet performance and customer satisfaction within the Sales function.

What You Will Deliver

• Ensure consistent preparation and quality of baked goods in line with outlet standards to maintain product availability at all times
• Maintain cleanliness and replenishment of product display units to uphold a well-presented and fully stocked outlet environment
• Uphold consistent housekeeping and merchandising standards across the outlet to support a welcoming customer experience
• Support gift wrapping and packaging operations to meet customer needs and expectations
• Contribute to effective product display and visual merchandising to drive customer engagement and in-store sales
• Deliver attentive and professional customer service to enhance the overall in-store experience
• Lead and guide team members in daily outlet operations to ensure smooth, efficient, and consistent workflow
• Administrative duties and coordination tasks as required

What You Bring

• Sijil Pelajaran Malaysia (SPM) or Penilaian Menengah Rendah (PMR), or an equivalent qualification
• Minimum 1 year of working experience in a related field
• Willingness and ability to work on rotating shifts, public holidays, and weekends
• Demonstrated ability to lead and guide team members in a fast-paced operational environment
• Positive working attitude with a professional and customer-oriented disposition

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales