Retail Outlet Operations & Customer Experience Associate

DKSH Management Ltd.; Iskandar Puteri; On-site; MYR 20,000 - 31,000; Full time

Job summary

DKSH Management Ltd. is seeking a Crew Member for Outlet Operations in Malaysia. The role supports daily outlet operations, helps maintain product quality and store presentation, and contributes to a positive customer experience.

The position requires the ability to communicate in Bahasa Malaysia and English, willingness to work six days per week, including weekends and public holidays, and readiness to be based at assigned outlets with a professional demeanor.

Qualifications

• No advanced education required; training provided.
• Ability to communicate in Bahasa Malaysia and English.
• Willingness to work six-day working week including weekends and public holidays.

Responsibilities

• Prepare and bake products to standard while ensuring availability and freshness.
• Maintain a fully stocked, clean product display area for consistent customer experience.
• Uphold housekeeping and hygiene standards to keep the outlet tidy and welcoming.
• Assist in wrapping gift items and arranging product displays for visuals.
• Support customer service to ensure positive, service-oriented interactions.
• Perform administrative and coordination duties as required.

Skills

Bilingual BM/English

Shift flexibility

Customer service oriented

Professional demeanor

Education

School leaving certificate

Job description

DKSH Management Ltd. is seeking a Crew Member for Outlet Operations in Malaysia. The role supports daily outlet operations, helps maintain product quality and store presentation, and contributes to a positive customer experience.

The position requires the ability to communicate in Bahasa Malaysia and English, willingness to work six days per week, including weekends and public holidays, and readiness to be based at assigned outlets with a professional demeanor.