Outlet Operations Lead - Customer Experience & Merchandising

DKSH Management Ltd.

Iskandar Puteri

On-site

MYR 28,000 - 39,000

Full time

39 hours ago

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Job summary

DKSH Management Ltd. is seeking a Crew Leader, Outlet Operations in Johor Bahru to oversee daily outlet activities and lead frontline staff. The role focuses on delivering an engaging in-store experience, ensuring product availability, and maintaining outlet standards.

You will coordinate team efforts, manage customer service, and support merchandising and display execution. The position requires at least 1 year in a similar role, SPM/PMR or equivalent, and a willingness to work rotating shifts,

Qualifications

Minimum 1 year of working experience in a related field.
Willingness and ability to work on rotating shifts, public holidays, and weekends.
Demonstrated ability to lead and guide team members in a fast-paced operational environment.
Positive working attitude with a professional and customer-oriented disposition.

Responsibilities

Ensure consistent preparation and quality of baked goods to maintain product availability.
Maintain clean and well-stocked display environments.
Uphold housekeeping and merchandising standards across the outlet.
Assist with gift wrapping and packaging operations to meet customer needs.
Contribute to product display and visual merchandising to drive sales.
Deliver attentive and professional customer service.
Lead and guide team members in daily outlet operations and workflow.
Handle administrative and coordination tasks as required.