Outlet Operations Lead - Customer Experience & Merchandising

DKSH; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

DKSH is seeking a Crew Leader, Outlet Operations to ensure the smooth daily running of our consumer goods outlet, delivering a positive in-store experience for every customer. This hands-on role combines operational ownership with frontline team leadership to support outlet performance and customer satisfaction within the Sales function.

You will lead and guide team members, manage display, housekeeping, and packaging tasks, and coordinate administrative duties to maintain consistent standards

Qualifications

• SPM/PMR or equivalent qualification is required.
• Minimum 1 year of working experience in a related field.
• Willingness and ability to work on rotating shifts, public holidays, and weekends.
• Demonstrated ability to lead and guide team members in a fast-paced operational environment.
• Positive working attitude with a professional and customer-oriented disposition.

Responsibilities

• Ensure consistent preparation and quality of baked goods in line with outlet standards to maintain product availability at all times
• Maintain cleanliness and replenishment of product display units to uphold a well-presented and fully stocked outlet environment
• Uphold consistent housekeeping and merchandising standards across the outlet to support a welcoming customer experience
• Support gift wrapping and packaging operations to meet customer needs and expectations
• Contribute to effective product display and visual merchandising to drive customer engagement and in-store sales
• Deliver attentive and professional customer service to enhance the overall in-store experience
• Lead and guide team members in daily outlet operations to ensure smooth, efficient, and consistent workflow
• Administrative duties and coordination tasks as required

Skills

Team leadership

Customer service

Merchandising

Display standards

Education

SPM/PMR or equivalent

Job description

DKSH is seeking a Crew Leader, Outlet Operations to ensure the smooth daily running of our consumer goods outlet, delivering a positive in-store experience for every customer. This hands-on role combines operational ownership with frontline team leadership to support outlet performance and customer satisfaction within the Sales function.

You will lead and guide team members, manage display, housekeeping, and packaging tasks, and coordinate administrative duties to maintain consistent standards