Finance Shared Services Specialist II (AR)

202 Fragomen Global Business Services Sdn Bhd; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Fragomen Global Business Services Sdn Bhd in Kuala Lumpur is seeking an Accounts Receivable Analyst to manage billing, collections, and reconciliations, ensuring accuracy and timeliness.

You will monitor aging, resolve disputes, collaborate with Billing, Sales, and Business teams, and support month-end close while driving process improvements.

The role requires a degree in accounting or finance, 4+ years in AR or shared services, strong Excel skills, and experience with SAP or Oracle ERP systems.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• 4+ years of experience in Accounts Receivable, Finance, Accounting, or Shared Services.
• Strong knowledge of billing, collections, account reconciliation, and cash application processes.
• Experience with month-end close activities and financial reconciliations.

Responsibilities

• Collections Monitoring & Issue Resolution: manage overdue accounts and resolve issues.
• Dispute Resolution: investigate billing discrepancies and document outcomes.
• Stakeholder Management: liaise with Billing, Sales, and Business teams on receivables.
• Reporting & Reconciliation Support: prepare ageing and collection status reports.
• Compliance & Controls: follow SOPs and maintain audit trails.
• Process Improvement: identify opportunities for AR process improvements.

Skills

Accounts Receivable

Excel advanced

Analytical thinking

Communication

Education

Bachelor's degree in Accounting/Finance

Tools

SAP

Oracle

Job description

Job Description This role supports the Accounts Receivable (AR) function by ensuring the accurate and timely billing, collection, and reconciliation of customer accounts. This role is responsible for maintaining the integrity of receivables, supporting month-end activities, driving process improvements, and providing guidance to junior team members while ensuring compliance with company policies and financial controls.

Key Responsibilities

Collections Monitoring & Issue Resolution

Support Analyse customer ageing reports and outstanding balances to identify overdue. Determine appropriate resolution actions, including: Customer collection follow-up and payment negotiation. Liaising with Billing team for invoice corrections or adjustments. Engaging Business teams to clarify contract, pricing, or service-related issues. Manage end-to-end resolution of assigned receivables cases and ensure timely closure. Track outstanding disputes and overdue cases, ensuring follow-up actions are completed within SLA.

Dispute Resolution

Investigate billing, payment, and account discrepancies. Coordinate with internal stakeholders to resolve disputes and unblock payment delays. Ensure proper documentation of dispute cases and resolution outcomes.

Stakeholder Management

Communicate with customers regarding overdue accounts and payment status. Collaborate with Billing, Sales, and Business teams to resolve receivables issues. Respond to internal and external enquiries related to overdue accounts and disputes.

Reporting & Reconciliation Support

Reconciliation of disputed or overdue customer accounts. Maintain accurate records of collection activities and case updates. Prepare ageing analysis and collection status reports.

Compliance & Controls

Ensure compliance with company policies, SOPs, and internal approval guidelines. Maintain audit trail and proper documentation for all collection cases.

Process Improvement

Identify opportunities to improve AR processes and operational efficiency. Support automation, standardization, and continuous improvement initiatives within the shared services team.

Requirements

Bachelor's degree in Accounting, Finance, Business, or a related discipline. At least 4 years of experience in Accounts Receivable, Finance, Accounting, or a Shared Services environment. Strong knowledge of billing, collections, customer account reconciliation, and cash application processes. Experience supporting month-end closing activities and financial reconciliations. Strong analytical and problem-solving skills with excellent attention to detail. Demonstrated ability to work independently and provide guidance to junior team members. Good verbal and written communication skills with the ability to collaborate effectively with internal and external stakeholders. Advanced proficiency in Microsoft Excel. Experience with ERP systems (e.g., SAP, Oracle) is preferred. Proactive, adaptable, and committed to continuous process improvement.

All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations. We use limited AI‑assisted tools for administrative screening purposes only - never for decision‑making. All hiring decisions are made by people. Applicants may have rights to information and explanations regarding the use of such tools, or request human review, as required by applicable regional laws.

Fragomen is the leading global immigration law firm with more than 6,000 professionals in nearly 70 offices across the Americas, EMEA and Asia Pacific, delivering services in over 170 countries. Ranked on both the Am Law 100 and Am Law Global 100, the firm is widely recognized for its leadership in immigration law and commitment to fostering a culture where diverse attorneys thrive and all individuals have equal opportunities to succeed. Fragomen helps corporations and individuals navigate the complexities of global mobility and provides end‑to‑end support across the immigration lifecycle, from strategic planning and policy design to compliance, government investigations, litigation and more. The firm combines legal acumen and advanced digital capabilities to simplify global mobility and deliver smarter, faster and more adaptive solutions via a suite of technology brands—including Nomadic, its business travel platform that enables real‑time compliance, WorkRight, its multi‑jurisdictional employment verification software and Simple Citizen, a digital solution designed to streamline the pathway to US citizenship. With a global presence, multidisciplinary approach and investment in technology, Fragomen is uniquely positioned to address today’s immigration challenges and shape the future of workforce mobility. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well‑being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work‑life balance and benefits that cover a wide range of well‑being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check‑ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.