Technical Support Specialist - Hybrid & Growth-Driven

Zebra Technologies; Penang; Hybride; MYR 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

Well-being day

Résumé du poste

Zebra Technologies in Penang, Malaysia, is hiring for a Full-time Technical Support role. You will resolve customer issues via telephone, email or chat, using deep product knowledge to troubleshoot and escalate as needed.

The role emphasizes clear communication, problem-solving, and collaboration with the technical team to improve support processes and report on center effectiveness. Hybrid work arrangements are available.

Qualifications

• Strong communication and interpersonal skills.
• Experience assisting customers via phone, email or chat.
• Ability to analyze complex issues and provide resolutions.

Responsabilités

• Communicates technical solutions to customers via multiple channels.
• Resolves escalated and complex technical issues.
• Develops and improves processes and tools for platform development.
• Analyses and prepares reports on support center effectiveness.
• Maintains contact with vendors and internal technical teams.
• Builds relationships with business leaders and technical partners.

Connaissances

Communication

Customer service

Troubleshooting

Problem solving

Description du poste

Zebra Technologies in Penang, Malaysia, is hiring for a Full-time Technical Support role. You will resolve customer issues via telephone, email or chat, using deep product knowledge to troubleshoot and escalate as needed.

The role emphasizes clear communication, problem-solving, and collaboration with the technical team to improve support processes and report on center effectiveness. Hybrid work arrangements are available.