Customer Experience Pro: Troubleshooting & Solutions

Zebra Technologies (M) Sdn Bhd; Penang; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Summer Flex Fridays

Focus Fridays

Well-being day

Job summary

Zebra Technologies (M) Sdn Bhd in Penang is hiring a Customer Experience Specialist, Professional II to resolve customer issues via phone, email or chat using product knowledge and strong interpersonal skills. You will document interactions in real time, escalate complex issues, and work with a team to deliver timely solutions while maintaining high standards of service.

Preferred candidates have 1–2 years of experience, a high school diploma or equivalent, and proficiency in Word, Excel and

Qualifications

• High School or vocational qualification preferred.
• 1–2 years of customer service experience preferred.
• Proficiency with Microsoft Word, Excel and Outlook is required.
• Strong communication and problem-solving skills.

Responsibilities

• Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
• Fully documents customer interactions in real-time; may author content for review.
• Solves problems in a timely manner using full understanding of the product functions and customer environment.
• Collaborates with fellow technicians to solve complex problems.
• Demonstrates the ability to articulate technical issues in simple terms to management and customers.

Skills

Microsoft Word

Microsoft Excel

Outlook

Customer service

Communication

Time management

Attendance

Teamwork

Grammar

Procedures

Education

High School or equivalent vocational qualification / experience

Job description

Zebra Technologies (M) Sdn Bhd in Penang is hiring a Customer Experience Specialist, Professional II to resolve customer issues via phone, email or chat using product knowledge and strong interpersonal skills. You will document interactions in real time, escalate complex issues, and work with a team to deliver timely solutions while maintaining high standards of service.

Preferred candidates have 1–2 years of experience, a high school diploma or equivalent, and proficiency in Word, Excel and