Hybrid HR Service Advisor, Global Support

Experian Asia Pacific; Cyberjaya; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first workplace

Career growth opportunities

Exposure to diverse, global teams

Job summary

Experian Asia Pacific is seeking a HR Service Advisor to deliver an excellent experience to our global employees and managers, offering advice on HR policy, procedures and fulfilling requests. You will handle inquiries related to HR processes and systems and escalate complex queries when needed.

Based in Cyberjaya with a hybrid work arrangement, you will join a regional HR Shared Services team focused on recruitment, staff processes, and records.

Qualifications

• 2+ years of experience in HR Shared Services/Delivery Centre environment.
• Good command of the English language (written and spoken).
• Proficiency with MS Office; Oracle knowledge is an added advantage.
• Demonstrates good team spirit and ability to work independently.
• Systematic with ability to initiate process improvements and challenge current practices.

Responsibilities

• Serve as the first point of contact for employees for self-service and queries.
• Process requests from employees and create written documents as required for compliance.
• Assist in planning and directing HR Shared Services activities in recruitment, staff processes, and records.
• Support process mapping and ensure standard practices are implemented.
• Provide regional support to HR departments and help develop processes and tools.

Skills

HR Shared Services

English proficiency

Team spirit

Process improvements

Independent worker

Tools

MS Office

Oracle

Job description

Experian Asia Pacific is seeking a HR Service Advisor to deliver an excellent experience to our global employees and managers, offering advice on HR policy, procedures and fulfilling requests. You will handle inquiries related to HR processes and systems and escalate complex queries when needed.

Based in Cyberjaya with a hybrid work arrangement, you will join a regional HR Shared Services team focused on recruitment, staff processes, and records.