HR Advisor

Experian Asia Pacific; Cyberjaya; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first workplace

Career growth opportunities

Exposure to diverse, global teams

Job summary

Experian Asia Pacific is seeking a HR Service Advisor to deliver an excellent experience to our global employees and managers, offering advice on HR policy, procedures and fulfilling requests. You will handle inquiries related to HR processes and systems and escalate complex queries when needed.

Based in Cyberjaya with a hybrid work arrangement, you will join a regional HR Shared Services team focused on recruitment, staff processes, and records.

Qualifications

• 2+ years of experience in HR Shared Services/Delivery Centre environment.
• Good command of the English language (written and spoken).
• Proficiency with MS Office; Oracle knowledge is an added advantage.
• Demonstrates good team spirit and ability to work independently.
• Systematic with ability to initiate process improvements and challenge current practices.

Responsibilities

• Serve as the first point of contact for employees for self-service and queries.
• Process requests from employees and create written documents as required for compliance.
• Assist in planning and directing HR Shared Services activities in recruitment, staff processes, and records.
• Support process mapping and ensure standard practices are implemented.
• Provide regional support to HR departments and help develop processes and tools.

Skills

HR Shared Services

English proficiency

Team spirit

Process improvements

Independent worker

Tools

MS Office

Oracle

Job description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests. If you are passionate about creating a great employee experience, this role is for YOU!

What You’ll Be Doing

• HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration

Qualifications

What We’re Looking for

• 2+ years of experience in a HR Shared Services/ Delivery Centre environment would be an added advantage
• Good command of the English Language; in both written and oral communication
• In using MS Office; with knowledge of Oracle an added advantage
• Possess good team spirit and ability to work independently
• Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affiunative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Benefits/Perks

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams

Recruitment Fraud Awareness

Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process.

Experian Careers - Creating a better tomorrow together