HR Advisor

Experian; Cyberjaya; Hybrid; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Hybrid work arrangement

Inclusive paid leave

People-first culture

Job summary

Experian in Cyberjaya, Malaysia is seeking an HR Service Advisor to deliver exceptional support to our global workforce. You will advise on HR policies, process requests, and help shape the regional HR Shared Services approach across recruitment, employee records, and organizational changes.

The role requires 2+ years in a HR Shared Services environment, strong English communication, and proficiency in MS Office; Oracle knowledge is a plus.

Qualifications

• 2+ years of experience in a HR Shared Services/ Delivery Centre environment would be an added advantage.
• Strong command of English, written and spoken.
• Proficient in MS Office; Oracle knowledge is an advantage.
• Ability to work well in a team and independently.
• Systematic mindset with initiative to improve processes.

Responsibilities

• Serve as first point of contact for employees regarding HR policies and services.
• Process requests and create documents to meet compliance.
• Assist in establishing HR Shared Services in recruitment and employee records.
• Support process mapping and ensure standard practices are followed.
• Provide regional HR support and help develop HR processes.

Skills

HR Shared Services experience

English language proficiency

MS Office skills

Independent worker

Process improvement mindset

Tools

Oracle

Job description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.

Job Description

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests. If you are passionate about creating a great employee experience, this role is for YOU!

What you'll be doing

• HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration

Qualifications

What We're Looking for

• 2+ years of experience in a HR Shared Services/ Delivery Centre environment would be an added advantage
• Good command of the English Language; in both written and oral communication
• In using MS Office; with knowledge of Oracle an added advantage
• Possess good team spirit and ability to work independently
• Systematic with ability to initiate process improvements and "challenge" current practices and bring the necessary support to its stakeholders

Additional Information

Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces 2025 (Fortune Global Top 25), Great Place To Work in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Aff…

• Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
• Inclusive paid leave
• People-first and inclusive workplace

#LI-Hybrid