Hybrid HR Operations Specialist (Workday)

Dentsu; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working arrangement

Volunteer leave

Wellness days off

Global Learning & Development

Never Before Awards

Job summary

Dentsu Malaysia is seeking a People Services Advisor to deliver efficient HR services across supported markets. You will handle day-to-day HR operations, respond to employee inquiries, and provide administrative support using Workday and internal systems.

You will ensure processes are accurate, timely, and aligned with SLAs, while maintaining up-to-date employee records, handling lifecycle activities, and helping drive process improvements within a global network.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related discipline.
• Minimum 1 year of experience in HR, HR Operations, or HR Shared Services.
• Understanding of HR processes and employee lifecycle activities, with an interest in developing a career in HR Operations or People Services.
• Familiarity with HRIS platforms, preferably Workday, and cross-market exposure would be an advantage.
• Strong customer service mindset with good communication and interpersonal skills.

Responsibilities

• Provide day-to-day HR operational and administrative support to employees and managers, responding to enquiries and HR-related requests in a timely and professional manner.
• Support end-to-end employee lifecycle activities, including onboarding, employee data changes, internal movements, leave administration, offboarding, and other employment-related processes.
• Process HR transactions and maintain accurate employee records in Workday, ensuring all information and changes are updated accurately and within agreed timelines.
• Manage HR documentation, internal tools, databases, and employee records, ensuring all information is accurate, complete, and properly maintained.
• Monitor and follow up on assigned HR cases and requests, ensuring timely resolution within agreed SLAs and escalate complex matters as needed.

Job description

Dentsu Malaysia is seeking a People Services Advisor to deliver efficient HR services across supported markets. You will handle day-to-day HR operations, respond to employee inquiries, and provide administrative support using Workday and internal systems.

You will ensure processes are accurate, timely, and aligned with SLAs, while maintaining up-to-date employee records, handling lifecycle activities, and helping drive process improvements within a global network.