Hybrid Customer Service Executive

Experian Asia Pacific; Kampung Malaysia Tambahan; Híbrido; MYR 36.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Inclusive paid leave

People-first workplace

Career growth opportunities

Exposure to diverse, global teams

Descripción de la vacante

Experian Asia Pacific is seeking a Customer Service Executive in Kuala Lumpur. You will respond to customer inquiries via phone, email and channels, resolve issues, and track requests through to completion, while identifying needs and recommending products or services.

Work will combine office and remote days in a hybrid setup; you will use AI-powered tools and MS Office to maintain records, meet KPIs, and support product testing and launches.

Formación

• Diploma or higher in business/IT related field.
• Proficient in Word, Excel, Outlook and able to use AI-powered tools.
• At least 2 years of customer service experience.

Responsabilidades

• Handle calls and emails; resolve enquiries and complaints within service timelines.
• Verify customers and follow up cases; ensure security and data handling.
• Maintain accurate records and use AI/digital tools to manage cases.
• Identify customer needs and suggest products/services; provide feedback to management.
• Collaborate with team to meet service standards and KPIs.

Conocimientos

AI tools usage

Microsoft Office

Customer service experience

Educación

Diploma or higher

Herramientas

Excel

Word

Outlook

AI tools usage

Descripción del empleo

Experian Asia Pacific is seeking a Customer Service Executive in Kuala Lumpur. You will respond to customer inquiries via phone, email and channels, resolve issues, and track requests through to completion, while identifying needs and recommending products or services.

Work will combine office and remote days in a hybrid setup; you will use AI-powered tools and MS Office to maintain records, meet KPIs, and support product testing and launches.