Hybrid Cloud Customer Success Executive

COMBO TECHNOLOGY PTE. LTD.

Kuala Lumpur

On-site

MYR 39,000 - 67,000

Full time

6 days ago

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Job summary

COMBO TECHNOLOGY PTE. LTD. in Kuala Lumpur seeks a proactive Customer Service Executive (Cloud Services) to support the Global Multi-Cloud Team and manage day-to-day hybrid cloud customer accounts end-to-end.

The role emphasizes strong communication in English and Chinese, teamwork, and attention to detail, with responsibilities spanning account lifecycle management, billing coordination and service quality.

Fresh graduates are welcome to apply; candidates must be based in Malaysia.

Qualifications

Diploma or above in Business, IT, Cloud Computing, or related fields.
1–3 years in cloud computing, internet tech, customer service, or commercial support preferred; fresh grads welcome.
Strong communication and interpersonal skills.
Proficiency in English and Chinese is a MUST.
Proficient in Microsoft Office applications.

Responsibilities

Provide customer support for hybrid cloud operations.
Manage customer accounts throughout the full lifecycle.
Handle daily communication with downstream customers.
Support payment collection, fund management, consumption tracking, and quota management.
Maintain customer information and perform routine backend monitoring.
Assist in ensuring operational efficiency and service quality.