Customer Service Executive (Cloud Services)

COMBO TECHNOLOGY PTE. LTD.; Kuala Lumpur; On-site; MYR 39,000 - 67,000; Full time

Job summary

COMBO TECHNOLOGY PTE. LTD. in Kuala Lumpur seeks a proactive Customer Service Executive (Cloud Services) to support the Global Multi-Cloud Team and manage day-to-day hybrid cloud customer accounts end-to-end.

The role emphasizes strong communication in English and Chinese, teamwork, and attention to detail, with responsibilities spanning account lifecycle management, billing coordination and service quality.

Fresh graduates are welcome to apply; candidates must be based in Malaysia.

Qualifications

• Diploma or above in Business, IT, Cloud Computing, or related fields.
• 1–3 years in cloud computing, internet tech, customer service, or commercial support preferred; fresh grads welcome.
• Strong communication and interpersonal skills.
• Proficiency in English and Chinese is a MUST.
• Proficient in Microsoft Office applications.

Responsibilities

• Provide customer support for hybrid cloud operations.
• Manage customer accounts throughout the full lifecycle.
• Handle daily communication with downstream customers.
• Support payment collection, fund management, consumption tracking, and quota management.
• Maintain customer information and perform routine backend monitoring.
• Assist in ensuring operational efficiency and service quality.

Skills

Strong communication

Teamwork

English and Chinese

Microsoft Office

Education

Diploma or above in Business/IT/Cloud Computing

Tools

Microsoft Office

Job description

We are seeking a proactive and customer-oriented Customer Service Executive (Cloud Services) to support our Multi-Cloud Team (Global) in Kuala Lumpur. The successful candidate will manage customer support operations for hybrid cloud services and ensure smooth day-to-day account servicing.

Key Responsibilities

• Provide customer support services for hybrid cloud business operations.
• Manage customer accounts throughout the full account lifecycle.
• Handle daily communication and coordination with downstream customers.
• Support payment collection, fund management, consumption tracking, and quota management.
• Maintain customer information and perform routine backend platform monitoring.
• Assist in ensuring operational efficiency and service quality.

Job Requirements

• Diploma or above in Business, IT, Cloud Computing, or related fields.
• Candidates with 1–3 years of working experience in cloud computing, internet technology, customer service, or commercial support functions are preferred. Fresh graduates are also welcome to apply.
• Good communication and interpersonal skills with a strong teamwork spirit.
• Positive working attitude, responsible, patient, and detail-oriented.
• Proficiency in English and Chinese is a MUST to support regional clients and stakeholders.
• Proficient in Microsoft Office applications.
• Candidates with cloud platform or SaaS operational experience will have an advantage.
• Applicants must be based in Kuala Lumpur / Malaysia.
• Only candidates with valid Malaysian working rights may apply.
• The Company does not provide any form of employment pass, work visa, or work permit sponsorship for this position.