Cloud Customer Success Manager – Renewals & Growth

Randstad Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Success Manager to own the commercial success of a portfolio of B2B cloud customers, focusing on retention, renewals, and expansion. You will partner with sales and technical teams to deliver value and drive adoption of cloud services, while identifying growth opportunities to maximize account potential.

The role offers regional exposure across APAC and a clear career path in a fast-growing cloud solutions provider.

Qualifications

• Bachelor's degree in Business, Marketing, IT or related discipline.
• 3-5 years of experience in Customer Success, Account Management, Client Services, Renewals or Post-Sales roles.
• Experience with cloud computing, SaaS, IT services or enterprise technology is preferred.
• Understanding of subscription, cloud consumption or usage-based commercial models.
• Strong relationship management and stakeholder engagement skills.
• Fluent English and Mandarin communication.

Responsibilities

• Manage end-to-end renewal process for existing customer accounts and ensure timely renewals.
• Build trusted relationships with key stakeholders across commercial and technical teams.
• Monitor engagement, usage trends and account health to identify churn risks.
• Develop account growth plans to increase cloud consumption and adoption of services.
• Identify cross-sell and upsell opportunities across cloud infrastructure, cybersecurity and managed services.
• Conduct regular business reviews to demonstrate value and align on future initiatives.
• Collaborate with Sales, Technical Account Managers, Solutions Architects, Finance and Marketing to deliver a seamless customer experience.
• Support smooth onboarding and transition from sales to ongoing account management.
• Maintain accurate account records, customer success plans and commercial forecasts.

Skills

Relationship management

Stakeholder engagement

English

Mandarin

Analytical mindset

Renewals

Education

Bachelor's Degree

Job description

Randstad Malaysia is seeking a Customer Success Manager to own the commercial success of a portfolio of B2B cloud customers, focusing on retention, renewals, and expansion. You will partner with sales and technical teams to deliver value and drive adoption of cloud services, while identifying growth opportunities to maximize account potential.

The role offers regional exposure across APAC and a clear career path in a fast-growing cloud solutions provider.