Customer Success Manager - Tech Solutions | 10K-12K MYR

Randstad Malaysia; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Randstad Malaysia is seeking a Customer Success Manager to own the commercial success of a portfolio of B2B cloud customers, focusing on retention, renewals, and expansion. You will partner with sales and technical teams to deliver value and drive adoption of cloud services, while identifying growth opportunities to maximize account potential.

The role offers regional exposure across APAC and a clear career path in a fast-growing cloud solutions provider.

Qualifications

• Bachelor's degree in Business, Marketing, IT or related discipline.
• 3-5 years of experience in Customer Success, Account Management, Client Services, Renewals or Post-Sales roles.
• Experience with cloud computing, SaaS, IT services or enterprise technology is preferred.
• Understanding of subscription, cloud consumption or usage-based commercial models.
• Strong relationship management and stakeholder engagement skills.
• Fluent English and Mandarin communication.

Responsibilities

• Manage end-to-end renewal process for existing customer accounts and ensure timely renewals.
• Build trusted relationships with key stakeholders across commercial and technical teams.
• Monitor engagement, usage trends and account health to identify churn risks.
• Develop account growth plans to increase cloud consumption and adoption of services.
• Identify cross-sell and upsell opportunities across cloud infrastructure, cybersecurity and managed services.
• Conduct regular business reviews to demonstrate value and align on future initiatives.
• Collaborate with Sales, Technical Account Managers, Solutions Architects, Finance and Marketing to deliver a seamless customer experience.
• Support smooth onboarding and transition from sales to ongoing account management.
• Maintain accurate account records, customer success plans and commercial forecasts.

Skills

Relationship management

Stakeholder engagement

English

Mandarin

Analytical mindset

Renewals

Education

Bachelor's Degree

Job description

About the Opportunity

An established cloud technology solutions provider with a strong presence across the Asia-Pacific region is expanding its Customer Success team. Working with some of the world's leading cloud platforms and enterprise technologies, the business supports organisations across high-growth industries including technology, fintech, gaming, digital platforms and enterprise.

This is an excellent opportunity for a commercially minded Customer Success professional who enjoys building long-term client relationships, driving account growth and ensuring customers realise maximum value from cloud solutions.

The Role

As the Customer Success Manager, you will own the commercial success of an assigned portfolio of customers, focusing on retention, contract renewals, account expansion and cloud consumption growth. Rather than providing technical support, you will serve as the primary commercial advisor, partnering closely with technical specialists to deliver an exceptional customer experience while identifying new business opportunities.

Success in this role will be measured by customer retention, renewal performance, revenue growth and overall account health.

Key Responsibilities

• Manage the end-to-end renewal process for existing customer accounts, ensuring timely contract renewals.


• Build trusted relationships with key stakeholders across commercial and technical teams.


• Monitor customer engagement, usage trends and account health to proactively identify churn risks.


• Develop account growth plans that increase cloud consumption and expand customer adoption of additional services.


• Identify cross-sell and upsell opportunities across cloud infrastructure, cybersecurity and managed services.


• Conduct regular business reviews to demonstrate value, discuss performance and align on future initiatives.


• Work closely with Sales, Technical Account Managers, Solutions Architects, Finance and Marketing to deliver a seamless customer experience.


• Support smooth customer onboarding and transition from the sales process into ongoing account management.


• Maintain accurate account records, customer success plans and commercial forecasts.

What We're Looking For

• Bachelor's Degree in Business, Marketing, IT or a related discipline.


• 3-5 years of experience in Customer Success, Account Management, Client Services, Renewals or Post-Sales roles.


• Experience within cloud computing, SaaS, IT services, managed services or enterprise technology is highly preferred.


• Understanding of subscription, cloud consumption or usage-based commercial models.


• Strong relationship management and stakeholder engagement skills.


• Commercially driven with experience managing renewals, customer retention or account growth.


• Analytical mindset with the ability to interpret customer usage trends and account performance.


• Excellent communication skills in English and Mandarin.

Ideal Background

We would love to speak with professionals from organisations such as:

• Cloud service providers and managed service providers (MSPs)


• Cloud resellers and systems integrators


• SaaS and enterprise software companies


• IT infrastructure, cybersecurity or managed services businesses


• Public cloud ecosystem partners

What's on Offer

• Join a fast-growing technology business with regional exposure across APAC.


• Work with leading cloud platforms and enterprise technologies.


• Own a portfolio of strategic B2B customers across multiple industries.


• Strong career progression within a rapidly expanding commercial organisation.


• Competitive salary with performance-based incentives and comprehensive benefits.

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree