Human Resources Specialist (Penang)

Manpower Malaysia; George Town; On-site; MYR 60,000 - 90,000; Full time

Job summary

Manpower Malaysia is seeking an experienced HR professional to lead HR operations and deliver services to associates and clients in Penang.

You will manage onboarding, payroll, employee relations, disciplinary matters, and contract administration while maintaining accurate HR records and ensuring compliance with labour laws.

Qualifications

• Bachelor's Degree in HR, Business Admin, or related field.
• Minimum 5 years in HR Operations / Shared Services.
• Strong knowledge of Employment Act, labour laws, payroll processes, and employee relations.
• Experience handling disciplinary matters and HR compliance.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, proactive, service-driven mindset.

Responsibilities

• Onboarding & employee management: handle hiring docs, onboarding, new hire induction, system training, and be the main HR contact for associates and clients.
• HR Operations & employee relations: manage disciplinary cases, investigations, counselling, site visits, client meetings, and maintain HR records.
• Payroll coordination: oversee timesheets, payroll submissions, payroll adjustments, and collaborate with Pay & Bill and clients for accuracy.
• Offboarding & contract management: manage resignations, conversions, renewals, tax clearance, and documentation updates.
• Client management: act as HR contact for client inquiries, assist renewals, audits, and contract administration; ensure service delivery standards.

Skills

HR Operations

Onboarding

Payroll

Stakeholder management

Employee relations

Education

Bachelor's Degree in Human Resources/Business

Job description

Job Title: Executive-HR Services Delivery Team

Reporting to: Head of HRBP - Associates

Industry: Workforce Solutions (Staffing & Recruitment)

Key Responsibilities

Onboarding & Employee Management

• Manage hiring documentation and onboarding processes.
• Conduct new hire induction sessions and system training.
• Serve as the primary HR contact for associates and clients.
• Handle employee enquiries relating to payroll, benefits, leave, contracts, and HR policies.
• Support employee engagement, retention, surveys, and townhall sessions.

HR Operations & Employee Relations

• Manage disciplinary cases, investigations, counselling sessions, and documentation.
• Conduct site visits and client meetings as required.
• Maintain accurate HR records and trackers.

Payroll Coordination

• Oversee timesheet collection and payroll-related submissions.
• Coordinate payroll adjustments, claims, invoices, and salary discrepancy resolutions.
• Work closely with Pay & Bill and client stakeholders to ensure payroll accuracy.

Offboarding & Contract Management

• Manage resignations, conversions, contract renewals, and abscondment cases.
• Support tax clearance processes for local and foreign associates.
• Coordinate offboarding documentation and system updates.

Client Management

• Act as the key HR contact for client enquiries and escalations.
• Support renewals, purchase orders, audits, and contract administration.
• Ensure service delivery standards and response timelines are met.

Requirements

• Bachelor's Degree in Human Resources, Business Administration, or related field.
• Minimum 5 years of HR Operations / HR Shared Services experience.
• Strong knowledge of Employment Act, labour laws, payroll processes, and employee relations.
• Experience handling disciplinary matters and HR compliance.
• Excellent stakeholder management, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented, proactive, and service-driven mindset.

Preferred Skills

• HR Operations & Employee Lifecycle Management
• Employee Relations & Industrial Relations
• Payroll & Timesheet Administration
• Process Improvement & Compliance
• Strong Communication & Organizational Skills