HR Operations Specialist/ Consultant

Private Advertiser; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking an HR Operations Specialist to provide expert HR consulting and advisory support. You will handle payroll, leave administration, and claims processing for multiple clients while ensuring compliance with Malaysian labour laws and statutory requirements.

The role requires 3–4 years of HR outsourcing/consulting experience, a degree in HRM or related field, and strong analytical, communication, and client management skills.

Qualifications

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• At least 3–4 years of HR consulting or HR outsourcing experience.
• Good knowledge of Malaysian labour laws and statutory requirements (EPF, SOCSO, EIS, PCB).
• Strong analytical, problem-solving, communication, and client management skills.
• Familiarity with AutoCount HRMS and other HR/payroll software.
• Able to manage multiple client accounts and assignments independently.

Responsibilities

• Provide HR consulting and advisory support on HR policies, procedures, and workforce management.
• Advise clients on Malaysian labour laws, statutory requirements, and HR compliance.
• Process clients’ monthly payroll accurately and timely with statutory compliance.
• Manage leave administration, including leave applications, balance tracking, and records.
• Handle employees’ claims processing, reviewing submissions and coordinating reimbursements.
• Assist in developing HR policies, handbooks, contracts, and other HR documentation.
• Conduct HR assessments and provide recommendations to improve HR processes and efficiency.
• Support in handling employee relations, disciplinary issues, grievances, and terminations.
• Manage in-house HR operations including recruitment, onboarding/offboarding, records, and payroll coordination.
• Ensure internal HR policies comply with labour laws and statutory requirements.
• Prepare HR reports, compliance updates, and advisory materials for management and clients.
• Liaise with clients, government agencies, and statutory bodies on HR matters.
• Perform other HR-related duties as required.

Skills

Analytical skills

Problem-solving

Communication

Client management

Multitasking

Confidentiality

Education

Bachelor's Degree in HRM or related field

Tools

AutoCount HRMS

Job description

Provide HR consulting and advisory support to clients on HR policies, procedures, employment practices, and workforce management.

Advise clients on Malaysian labour laws, statutory requirements, and HR compliance matters.

Process clients’ monthly payroll accurately and in a timely manner, ensuring compliance with applicable statutory requirements.

Manage clients’ employees’ leave administration, including leave applications, balance tracking, and record maintenance.

Handle employees’ claims processing, including reviewing submissions, verifying supporting documents, and coordinating reimbursements.

Assist in developing, reviewing, and implementing HR policies, employee handbooks, employment contracts, and other HR documentation.

Conduct HR assessments and provide recommendations to improve HR processes, operational efficiency, and employee management practices.

Support clients in handling employee relations matters, disciplinary issues, grievances, and employment termination procedures.

Manage in-house HR operations, including recruitment, onboarding, offboarding, employee records, leave administration, and payroll coordination.

Ensure the company's internal HR policies and practices comply with applicable labour laws and statutory requirements.

Prepare HR reports, compliance updates, and advisory materials for internal management and clients.

Liaise with clients, government agencies, and relevant statutory bodies on HR-related matters.

Perform other HR-related duties and assignments as required.

Job Requirement:

Bachelor's Degree in Human Resource Management, Business Administration, or a related field.

At least 3–4 years of relevant experience in HR consulting or HR outsourcing is preferred.

Good knowledge of Malaysian labour laws and statutory requirements, including EPF, SOCSO, EIS, and PCB.

Strong analytical, problem-solving, communication, and client management skills.

Ability to understand client requirements, identify HR issues, and recommend practical solutions.

Familiarity with AutoCount HRMS and other related HR and payroll software is preferred.

Able to manage multiple client accounts and assignments independently while meeting deadlines.

Good command of Mandarin and English; proficiency in Bahasa Malaysia is an added advantage.

Professional, detail-oriented, and capable of handling confidential client and employee information.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Human Resources Operations Specialist?
• Which of the following types of qualifications do you have?
• Do you have Payroll Processing experience?
• How many years of recruitment experience do you have?
• How many years' experience do you have in employee relations?
• How would you rate your Mandarin language skills?