HR Officer (PMS)

Tea Garden Management; Johor Bahru; On-site; MYR 60,000 - 100,000; Full time

Job summary

Tea Garden Management is seeking an HR professional to coordinate performance appraisals and KPI alignment, ensuring timely completion and proper documentation. The role supports calibration, development planning, and job description updates across departments.

The position emphasizes data-driven reporting, process improvements, and strict confidentiality in handling performance information, with involvement in projects and talent reviews as needed.

Responsibilities

• Coordinate and administer the annual and mid-year performance appraisal process.
• Ensure appraisal forms, KPI settings, competency assessments, and reviews are completed on time.
• Monitor appraisal completion and follow up with Heads of Departments and staff on outstanding submissions.
• Maintain accurate performance appraisal records and documentation.
• Support calibration exercises to ensure consistency and fairness in ratings.
• Assist departments in preparing and reviewing individual KPI targets aligned with company objectives.
• Monitor KPI submission, approval and performance achievement; maintain KPI records.
• Prepare performance management reports, dashboards and analyses for management review.
• Identify performance gaps and support development plans and job alignment.
• Coordinate with PMS to streamline processes and drive improvements.
• Maintain confidentiality of performance information and ensure HR policy compliance.
• Support HR projects, employee engagement initiatives, succession planning and talent reviews.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Coordinate and administer the annual and mid-year performance appraisal process.

Ensure appraisal forms, KPI settings, competency assessments, and performance reviews are completed within the established timeline.

Monitor appraisal completion status and follow up with Department Heads and employees on outstanding submissions.

Maintain accurate performance appraisal records and documentation.

Support calibration exercises to ensure consistency and fairness in performance ratings.

2. KPI & Goal Setting

• Assist departments in preparing and reviewing individual and departmental KPIs.
• Ensure employee KPIs are aligned with departmental and Company objectives.
• Monitor KPI submission, approval, and performance achievement.
• Assist in maintaining KPI records and performance tracking reports.

3. Performance Analysis & Reporting

• Prepare performance management reports, dashboards, and analysis for management review.
• Analyse employee performance ratings, achievement trends, competency results, and departmental performance.
• Identify performance gaps and highlight areas requiring management attention.
• Maintain accurate employee performance databases and records.

4. Employee Development & Performance Improvement

• Support the preparation and monitoring of Performance Improvement Plans (PIP), where required.
• Coordinate Individual Development Plans (IDP) arising from appraisal results.
• Work with relevant departments to identify employee training and development needs.
• Track agreed development actions and follow up on progress.
• Support the review and updating of employee Job Descriptions.
• Assist in analysing employee workload, key responsibilities, task frequency, and job alignment.
• Identify gaps between actual responsibilities and approved Job Descriptions.
• Support management in job redesign, role clarification, and workforce planning exercises.

6. Confirmation & Promotion Support

• Monitor employee confirmation and promotion due dates.
• Ensure performance evaluation documents are completed before confirmation or promotion recommendations.
• Verify that recommendations comply with the approved organisation structure, position requirements, and HR procedures.
• Prepare relevant reports and documentation for management approval.

7. PMS System & Process Improvement

• Support the maintenance and enhancement of PMS processes and HR systems.
• Identify opportunities to simplify, automate, and improve performance management processes.
• Coordinate with system vendors or internal IT teams on PMS-related issues and enhancements.
• Conduct user briefings or provide guidance to employees and managers on PMS processes.

8. HR Administration & Other Duties

• Maintain confidentiality of employee performance information.
• Ensure PMS documentation complies with Company policies and HR procedures.
• Support HR projects, employee engagement initiatives, succession planning, talent reviews, and other HR activities when required.
• Perform other HR-related duties assigned by the HR Manager or Management.