HR Manager

Hisential Clinics; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Nirji is seeking an HR Manager based in Kuala Lumpur, Malaysia. This hands-on leadership role oversees recruitment, onboarding, performance management and HR operations across clinics and corporate functions, aligning healthcare standards with premium service.

Ideal candidates bring 7–12 years of HR experience, including leadership; healthcare or premium service exposure is preferred, with strong stakeholder management and data-driven decision making.

Qualifications

• 7–12 years HR experience with 3–5 years in a leadership role.
• Healthcare, clinics, hospitality or premium service environment preferred.
• Strong recruitment, interviewing and frontline-employee management skills.
• Data-driven HR with strong Excel and HRIS capabilities.

Responsibilities

• Own end-to-end recruitment across functions and roles.
• Develop job descriptions, source candidates and run structured interviews.
• Manage pipelines, reduce time-to-hire while maintaining quality.
• Lead performance management, KPI linkage and development plans.
• Oversee payroll inputs, salary structures, incentives and benefits.
• Ensure compliance with Malaysian labour laws and data protection.
• Automate HR workflows and maintain accurate employee records.
• Act as primary HR contact for grievances and employee relations.

Skills

People leadership

Recruitment

Employee relations

HR analytics

HR systems

Education

Bachelor's degree in HR / Business

Tools

HRIS

MS Excel

Job description

Hisential, a Nirji Ventures portfolio company delivering premium, personalised, discreet and non-rushed healthcare experiences, is hiring a full-time HR Manager in Kuala Lumpur, Malaysia. This hands-on HR leadership role builds and manages a strong, productive and service-oriented workforce across clinic, client services, sales, operations and corporate functions, combining healthcare standards with the service mindset of premium hospitality.

Responsibilities

• Own end-to-end recruitment for Clinic Assistants, healthcare operations, Client Services, Sales, Marketing, administration, managers, specialists and healthcare professionals where applicable.
• Prepare job descriptions, source candidates through job portals, LinkedIn, recruiters, referrals and direct outreach, and run structured interviews, assessments, reference checks, offers and salary negotiations.
• Maintain active pipelines for frequently hired roles and reduce recruitment turnaround time without compromising hiring quality, assessing service orientation, accountability, integrity and professionalism as well as technical capability.
• Build manpower plans by function and clinic, support shift and roster planning, and plan replacement hiring while monitoring overtime, absenteeism, leave and staffing shortages.
• Implement a structured performance-management system with clear role KPIs, regular reviews, Performance Improvement Plans where required and identification of high performers and succession candidates.
• Link performance reviews with compensation, promotion and development decisions, using both business outcomes and behavioural standards.
• Identify productivity bottlenecks, role duplication and inefficient workflows, and recommend process, staffing or role changes where workload affects wellbeing or service quality.
• Act as the primary HR contact for grievances, workplace conflicts, disciplinary, attendance, conduct and performance matters, resignations, terminations and exit interviews, in compliance with Malaysian employment requirements.
• Build structured onboarding and role-specific training, coordinate SOP, SGiMED and operational systems training, and maintain training and competency records for clinic employees.
• Promote a culture of client-first thinking, ownership, accountability, respect, confidentiality, integrity and teamwork, and design practical engagement initiatives linked to performance and retention.
• Manage and benchmark salary structures, incentives, bonuses, allowances and benefits, and coordinate payroll-related inputs with internal equity and financial discipline.
• Maintain employment contracts, the employee handbook and HR policies, ensuring compliance with Malaysian labour and employment requirements and personal-data protection for employee records.
• Maintain accurate employee records and progressively automate HR workflows to reduce dependence on manual spreadsheets and fragmented records.

Capabilities and experience

• Approximately 7 to 12 years of HR experience, including at least 3 to 5 years in an HR Manager or similar leadership role.
• Experience in healthcare, clinics, wellness, hospitality, retail healthcare or premium service environments is strongly preferred.
• Strong recruitment and interviewing capability is essential; experience managing operational and frontline employees is highly desirable.
• Performance-management expertise, employee-relations and conflict-resolution experience, and knowledge of Malaysian employment practices.
• Excellent communication, stakeholder management, organisation and follow-through, with discretion in confidential matters.
• Data-driven decision making, strong Excel and HR-system capability, and the ability to operate independently in a fast-moving environment.
• Hands-on and commercially minded, assertive but fair, and empathetic without compromising accountability; comfortable challenging managers when required.

What success looks like

• Faster recruitment turnaround, controlled cost per hire, quality hires and strong probation success rates.
• Improved employee retention, attendance and engagement.
• Performance reviews and required training completed on schedule.
• Employee issues resolved promptly and HR practices kept compliant.
• Active replacement pipelines for critical roles.

Employment and location

Full-time role based in Kuala Lumpur, Malaysia. Reports to the Founder / Senior Management.

This is a hands-on role, not a purely policy or administrative HR position, and recruitment is not delegated entirely to external agencies. The role offers substantial ownership, direct access to senior management and meaningful influence over organisation structure, recruitment standards, performance management, culture and future clinic expansion.