Regional People Manager

Hello Health Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hello Health Group Malaysia is seeking an experienced HR Manager to own end-to-end HR for our Malaysia business and support regional HR operations across SEA markets. You will be the go-to HR partner for leaders and employees in Malaysia, handling payroll, compliance, employee relations, and HR systems.

The role is roughly 70% Malaysia and 30% regional, with scope growing over time, reporting to Chief People Officer and working across corporate, customer service and O2O teams.

Qualifications

• Bachelor's degree in HR, business or law or related field.
• 6+ years HR experience with at least 3 years in Malaysia HR generalist/operations.
• Strong knowledge of Employment Act 1955, Industrial Relations Act 1967, and payroll requirements.
• Hands-on in employee relations: PIPs, disciplinary actions, inquiries.
• Experience with shift-based payroll for frontline teams is a plus.
• Exposure to regional or multi-country HR preferred; startup/scaleup desirable.
• Proficient Excel skills and HRIS/payroll systems knowledge.

Responsibilities

• Lead Malaysia HR partner for corporate, customer service and O2O teams.
• Manage full lifecycle HR: onboarding, probation, transfers, promotions, exits.
• Handle employee relations and compliance with local laws and policies.
• Advise managers on attendance, leave, and documentation; liaise with Labour Dept.
• Partner with Talent Acquisition on hiring and retention initiatives.
• Oversee Malaysia payroll cycle and statutory filings.
• Support regional HR projects and harmonise policies across markets.

Skills

HR management

Payroll

Employee relations

Compliance

HRIS

Excel

Education

Bachelor's degree in HR/BA/Law

Tools

HRIS systems

Payroll software

Job description

We are seeking a hands-on HR Manager to own end-to-end HR for Hello Health Group’s Malaysia business, while acting as a key support to the Chief People Officer on regional HR operations across our Southeast and East Asian markets.

Malaysia is one of our most operationally diverse markets – spanning corporate and commercial teams, a shift-based Customer Service team, and growing O2O (online-to-offline) operations. You will be the go-to HR partner for leaders and employees in Malaysia, handling everything from payroll and statutory compliance to employee relations and disciplinary matters.

Alongside this, you will support regional HR operations – payroll governance, policy and contract standardisation, reporting, and HR systems – helping us build compliant, scalable people processes across all HHG markets. We expect this role to be roughly 70% Malaysia and 30% regional, with the regional scope growing over time.

Responsibilities

Malaysia HR Leadership & Employee Relations

Act as the lead HR partner for Malaysia, advising business leaders and line managers across corporate, Customer Service and O2O teams

Manage the full employee lifecycle in Malaysia – onboarding, probation and confirmation, transfers, promotions and exits

Handle employee relations end-to-end, including performance improvement plans, misconduct, grievances, show-cause letters and domestic inquiries, in line with the Employment Act 1955 and Industrial Relations Act 1967

Advise managers on attendance, leave (including medical and hospitalisation leave), probation extensions and proper case documentation

Manage representations and claims with the Department of Labour (JTKSM) and Industrial Relations Department, working with external counsel where required

Partner with Talent Acquisition on Malaysia hiring, and drive onboarding, engagement and retention initiatives for the local team

Customer Service & Shift-Based Workforce

Own HR for the Malaysia Customer Service team, including shift and rostering policies, shift allowances, overtime, rest day and public holiday pay

Ensure working hours, overtime and public holiday practices comply with the Employment Act, and that any changes to employment terms are properly consulted on, documented and implemented

Partner with Customer Service leaders on attendance management, workforce planning and frontline hiring

Track team-level people metrics (attrition, absenteeism, overtime cost) and drive practical retention and engagement actions

Malaysia Payroll & Statutory Compliance

Own the monthly Malaysia payroll cycle with our payroll provider – inputs, variance checks, overtime and shift pay, new joiner and final pay calculations

Ensure accurate and timely statutory contributions and filings, including:

EPF, SOCSO and EIS

PCB/MTD and LHDN employer obligations (incl. Form E / EA)

HRD Corp levy and claims

Set up and maintain employer statutory registrations for Malaysian entities, including new business units or entities as HHG grows

Maintain Malaysia employment contract templates, the employee handbook and HR policies, keeping them current with legislative changes

Support audits, labour inspections and reconciliations for Malaysia

Regional HR Operations Support

Support the CPO on regional HR projects, including policy harmonisation, contract standardisation and handbook updates across markets

Support regional payroll governance with local HR teams and third-party vendors, and consolidate monthly headcount, staff cost and payroll variance reporting

Provide operational guidance to local HR teams in other markets on contracts, compliance and sensitive employee cases

Help implement and optimise HR systems (HRIS, ATS) and processes, ensuring clean, accurate and audit-ready employee data

Support the regional performance management cycle (OKR setting, quarterly reviews and calibration), onboarding and company-wide engagement initiatives such as Town Halls

Support people integration for new entities and business units across the region, including employee transfers and statutory set-up

Track regulatory changes across markets and ensure timely communication and implementation

Coach and support HR team members across markets, helping build local HR capability

Requirements

Bachelor's degree in Human Resources, Business Administration, Law or a related field

6+ years of HR experience, including at least 3 years in a Malaysia HR generalist or HR operations role

Strong working knowledge of the Employment Act 1955 (including recent amendments), Industrial Relations Act 1967, and EPF, SOCSO, EIS, PCB and HRD Corp requirements

Hands-on experience managing employee relations cases – PIPs, disciplinary action, domestic inquiries, terminations and Labour/IR Department matters

Experience running payroll for, or supporting, a shift-based workforce (e.g. customer service, contact centre, healthcare or operations) is highly desirable

Exposure to regional or multi-country HR is a strong advantage

Previous experience in a startup or high-growth environment is highly desirable

Strong Excel skills and experience with HRIS and payroll systems

Fluent in English (written and spoken); proficiency in Bahasa Malaysia is a strong advantage

Based in Kuala Lumpur, with occasional regional travel

Key Traits for Success

Nurturing – genuinely enjoys coaching and developing HR team members, and shares knowledge generously

No-hierarchy mindset – rolls up their sleeves and is happy to do the hands-on work alongside the team

Team-first – we work as one HR team across markets, solving problems and sharing the load together

Strong ownership mindset – comfortable being the HR lead on the ground

Sound judgement and discretion with sensitive employee matters

Resilient, adaptable and able to balance speed with compliance

Note: By applying, you agree that Hello Health Group may keep your CV on file to consider you for future roles across our markets. To withdraw consent or have your data removed, email @hellohealthgroup.com .