Clinic Assistant

Hisential Clinics; Kuala Lumpur; Vor Ort; MYR 30.000 - 42.000; Vollzeit

Zusammenfassung

Hisential Clinics in Bangsar, Kuala Lumpur, Malaysia is hiring a full-time Clinic Assistant to support patient reception, appointment flow, room preparation, basic clinical assistance within approved training, and medication and dispensary processes.

The role requires strong interpersonal and communication skills, careful follow-through of SOPs, and willingness to work according to the clinic's roster, including weekends and public holidays.

Qualifikationen

• A certificate, diploma or equivalent qualification in healthcare, nursing, medical assisting, hospitality or a related field is an advantage; relevant experience may be considered.
• At least 1 to 2 years of experience in a clinic, healthcare, hospitality or customer-facing environment is preferred.
• Strong interpersonal and communication skills, with a caring, patient and service-oriented approach.
• Ability to follow instructions, checklists and SOPs carefully, with strong attention to detail.
• Comfort supporting patient-facing workflows and handling basic administrative and computer-based tasks.
• Ability to work in a fast-paced clinic environment, manage competing priorities and remain calm under pressure.
• Discretion and an understanding of patient confidentiality and professional boundaries.
• Willingness to work according to the clinic's operational schedule, including weekends and public holidays where required.

Aufgaben

• Welcome patients warmly and professionally, verify appointment details, assist with registration and consent documentation, and guide patients through the clinic journey.
• Maintain patient comfort, privacy and dignity, and coordinate patient movement between reception, consultation rooms, testing areas and checkout.
• Respond to general in-clinic questions within the role's scope and refer clinical questions to doctors or the appropriate medical personnel.
• Prepare consultation and treatment rooms, approved equipment, consumables and documentation before appointments, tests and procedures.
• Assist doctors during consultations and procedures when requested, and only when trained and authorised to do so.
• Follow infection prevention, cleaning, disinfection, waste disposal and other clinic safety procedures, and report equipment malfunctions or safety concerns promptly.
• Record test readings and documentation accurately in the approved system, and elevate abnormal readings, patient discomfort or incidents immediately without interpreting results or giving medical advice.
• Support medication preparation, packing, labelling and dispensing strictly according to the doctor's prescription, approved SOPs and the employee's training and authorisation.

Kenntnisse

Interpersonal skills

Communication skills

Attention to detail

Customer service

Ausbildung

Certificate/Diploma in healthcare or related field

Jobbeschreibung

Hisential Clinics, a Nirji Ventures portfolio company, is hiring a full-time Clinic Assistant for its clinic in Bangsar, Kuala Lumpur, Malaysia. The role supports patient reception, appointment flow, room preparation, basic clinical assistance within approved training and scope, medication and dispensary processes, inventory control, documentation and clinic housekeeping, working closely with doctors, the Clinic Manager and the Customer Service team.

Responsibilities

• Welcome patients warmly and professionally, verify appointment details, assist with registration and consent documentation, and guide patients through the clinic journey.
• Maintain patient comfort, privacy and dignity, and coordinate patient movement between reception, consultation rooms, testing areas and checkout.
• Respond to general in-clinic questions within the role's scope and refer clinical questions to doctors or the appropriate medical personnel.
• Prepare consultation and treatment rooms, approved equipment, consumables and documentation before appointments, tests and procedures.
• Assist doctors during consultations and procedures when requested, and only when trained and authorised to do so.
• Follow infection prevention, cleaning, disinfection, waste disposal and other clinic safety procedures, and report equipment malfunctions or safety concerns promptly.
• Assist with patient preparation and clinic tests or measurements only where trained, competent and authorised, following SOPs for sample handling, labelling, storage and dispatch where assigned.
• Record test readings and documentation accurately in the approved system, and elevate abnormal readings, patient discomfort or incidents immediately without interpreting results or giving medical advice.
• Support medication preparation, packing, labelling and dispensing strictly according to the doctor's prescription, approved SOPs and the employee's training and authorisation.
• Double-check patient identifiers, medication details and labels, explain only approved medication-use instructions, and elevate any medication discrepancy, dispensing error or adverse reaction immediately.
• Support patient checkout, billing and payment collection using approved systems, and refer billing discrepancies, refunds or payment disputes to the appropriate person.
• Assist with appointment updates, patient documentation, filing and secure record handling, and coordinate with Customer Service on follow-up matters requiring clinic-side action.
• Monitor stock of medical supplies, consumables and medication, conduct routine counts and expiry checks, and support replenishment requests.
• Keep reception, consultation rooms, testing areas, the dispensary and shared spaces clean and presentable, and report facility, maintenance or safety issues.
• Complete opening, closing, handover and daily checklists, protect patient confidentiality, and report incidents, near misses, complaints or non-compliance without delay.
• Work collaboratively with doctors, colleagues, Customer Service and management, and complete onboarding, refresher training and competency checks before working independently.

Capabilities and experience

• A certificate, diploma or equivalent qualification in healthcare, nursing, medical assisting, hospitality or a related field is an advantage; relevant experience may be considered.
• At least 1 to 2 years of experience in a clinic, healthcare, hospitality or customer-facing environment is preferred.
• Strong interpersonal and communication skills, with a caring, patient and service-oriented approach.
• Ability to follow instructions, checklists and SOPs carefully, with strong attention to detail.
• Comfort supporting patient-facing workflows and handling basic administrative and computer-based tasks.
• Ability to work in a fast-paced clinic environment, manage competing priorities and remain calm under pressure.
• Discretion and an understanding of patient confidentiality and professional boundaries.
• Willingness to work according to the clinic's operational schedule, including weekends and public holidays where required.

What success looks like

• Patients are welcomed and supported professionally, with their concerns promptly referred or addressed.
• Consultation rooms, equipment and supplies are prepared before use and maintained to the required standard.
• Patient records, forms, test records and system entries are complete and accurate.
• Medication-related tasks follow prescriptions, authorisation and SOPs, and discrepancies are escalated.
• Stock records are accurate, expiry checks are completed and shortages or wastage are promptly reported.
• Opening, closing, cleaning, infection-control and handover procedures are consistently followed.
• A clinic that is ready, organised and safe, where patients feel cared for and every assigned task is completed reliably.

Employment and location

Full-time role at Hisential Clinic, Bangsar, Kuala Lumpur, Malaysia. Legal employer: Hisential Bangsar Sdn Bhd. Reports to the Clinic Manager / Operations Manager. 45 hours per week on an assigned roster, which may include weekends and public holidays according to clinic operating hours.

The place of work may change as operational needs require, and the Clinic Assistant may be asked to take on other reasonable duties assigned by management. Clinical-support, testing and medication tasks are performed only within the employee’s training and authorisation.