HR Helpdesk Trainee — Fresh Grad, 1-Year Contract

Averis Sdn Bhd; Kuala Lumpur; On-site; MYR 31,000 - 40,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Optical benefits

Cross-functional training

Overseas postings

Short-term secondments

Learning and development

Rewards and recognition

Recreational activities

Job rotations

Professional memberships fees

Job summary

Averis Sdn Bhd in Kuala Lumpur invites fresh graduates to join as a Trainee, HR Helpdesk on a 1-year contract. You will be the first point of contact for HR inquiries in a shared services environment, handling emails, calls and ticketing while supporting HR policies and systems.

Based in Bangsar South, you will log cases, maintain the knowledge base, and contribute to continuous improvement while ensuring confidentiality and accuracy in all HR processes.

Qualifications

• Diploma or degree in HR, Psychology, Business Administration or related disciplines.
• Experience in customer service or travel desk is a plus.
• Fresh graduates are welcome to apply.
• Willing to be based at Bangsar South, Kuala Lumpur.

Responsibilities

• Handle HR inquiries via email, phone and ticketing system.
• Provide guidance on HR policies, claims, benefits, leave, and systems.
• Log, track and resolve cases within SLA; escalate when necessary.
• Maintain HR knowledge base and promote self-service tools (Workday).
• Identify trends and support continuous improvement.
• Ensure confidentiality, accuracy and compliance.

Skills

Analytical skills

HR knowledge

Education

Diploma/Degree in HR or related

Diploma/Degree in Psychology

Diploma/Degree in Business Administration

Tools

Workday

Job description

Averis Sdn Bhd in Kuala Lumpur invites fresh graduates to join as a Trainee, HR Helpdesk on a 1-year contract. You will be the first point of contact for HR inquiries in a shared services environment, handling emails, calls and ticketing while supporting HR policies and systems.

Based in Bangsar South, you will log cases, maintain the knowledge base, and contribute to continuous improvement while ensuring confidentiality and accuracy in all HR processes.