Hotel Front Desk Specialist — Guest Experience & Reservations

COUNTRY NETWORK HOTEL (BBK) SDN BHD; Klang City, Port Klang; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Staff meals

Uniform provided

Career development opportunities

Job summary

COUNTRY NETWORK HOTEL (BBK) SDN BHD is seeking a friendly front desk staff to deliver courteous service to guests. You will handle reservations, check-in/check-out, and provide accurate information while coordinating with housekeeping and maintenance to ensure clean, well-maintained rooms and facilities.

The role requires good English and Bahasa Malaysia, basic computer skills, and the ability to work shifts including weekends and public holidays.

Qualifications

• Strong customer service and communication abilities.
• Ability to handle guest inquiries, complaints, and multiple tasks.
• Good command of English and Bahasa Malaysia; other languages a plus.

Responsibilities

• Greet guests and provide courteous front-desk service.
• Assist with room reservations, check-in/out and payments.
• Coordinate with Housekeeping and Maintenance to keep rooms and facilities clean and well-maintained.
• Operate hotel software for registrations, payments, and invoicing with accuracy.
• Handle guest complaints regarding rates, reservations, payments, or room conditions professionally.
• Follow established procedures to ensure high standards and flawless operations.
• Maintain filing and records in the assigned area.
• Support safe work environment by following safety rules and procedures.
• Seek feedback from guests and relay suggestions to Management for service improvement.
• Perform additional tasks as assigned by Management.

Skills

Communication skills

Interpersonal skills

Customer service

English proficiency

Bahasa Malaysia proficiency

Education

Hotel front office experience

Fresh graduates considered

Tools

Hotel software

Reservation system

Property management system

Job description

COUNTRY NETWORK HOTEL (BBK) SDN BHD is seeking a friendly front desk staff to deliver courteous service to guests. You will handle reservations, check-in/check-out, and provide accurate information while coordinating with housekeeping and maintenance to ensure clean, well-maintained rooms and facilities.

The role requires good English and Bahasa Malaysia, basic computer skills, and the ability to work shifts including weekends and public holidays.