Airport Hotel Front Desk & Reservations Specialist

40FT CONTAINER SDN. BHD.; Sepang; Presencial; MYR 24.000 - 36.000; Jornada completa

Descripción de la vacante

40FT CONTAINER SDN. BHD.

is seeking a Front Office Receptionist to manage guest reservations, check-in and check-out, and provide comprehensive guest services in a hotel environment in Sepang, Malaysia. The role involves daily reservation counts, responding to calls and emails, preregistration for group arrivals, upselling rooms, coordinating with housekeeping, and maintaining a professional front desk area.

Formación

• Front desk experience in hotel settings is preferred, handling reservations and guest interactions.
• Proficiency in check-in/check-out procedures and guest services is expected.

Responsabilidades

• Makes daily reservation count for arrival and departures.
• Complete report on timely manner.
• Receive and reply call and email inquiry.
• Preparation and preregistration for group arrival.
• Accommodating guest request and inquiry.
• Upselling room and promoting hotel services to guests.
• Handling check in and check out duties.
• Work closely with housekeeping to ensure rooms are ready for next guest check-in.
• Maintain a clean front desk area to create a good impression.
• Assist guests to complete registration and assign rooms.
• Provide concierge services with local travel information.
• Report unusual occurrences to supervisor including facility defects or payment failures.
• Collect feedback questionnaires after checkout.
• Restock hotel amenities and sundries.
• Undertake ad-hoc tasks and attend weekly branch meetings.
• Complete handover log book before end of shift.

Conocimientos

Guest service

Reservations

Check-in/out

Communication

Concierge

Descripción del empleo

40FT CONTAINER SDN. BHD.

is seeking a Front Office Receptionist to manage guest reservations, check-in and check-out, and provide comprehensive guest services in a hotel environment in Sepang, Malaysia. The role involves daily reservation counts, responding to calls and emails, preregistration for group arrivals, upselling rooms, coordinating with housekeeping, and maintaining a professional front desk area.