Hotel Reservations Specialist - Front Desk & Admin Support

BOUTECH HOTELS GROUP SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 42,000; Full time

Job summary

BoutTech Hotels Group SDN. BHD. in Kuala Lumpur is seeking a Reservation Assistant to support the front desk by processing bookings from email, phone, CRS, sales office and travel agents.

You will maintain accurate records and handle confirmations and daily correspondence. The role requires 1–2 years of admin or customer service experience, with hotel exposure preferred. Familiarity with PMS or channel systems is an advantage.

Qualifications

• High school diploma or equivalent certification.
• 1–2 years of administrative or customer service experience, hotel experience preferred.
• Familiarity with PMS or hotel software is an advantage.
• Strong organizational, data-entry, and communication skills.
• Ability to work well under deadlines and in a team.

Responsibilities

• Process room reservations via email, telephone, CRS, sales office, and travel agents.
• Maintain accurate reservation records by arrival date and alphabetically.
• Prepare letters of confirmation and handle daily booking correspondence.
• Update bookings, cancellations, modifications, and deposits; notify front desk.
• Input rates and update inventory in PMS to maintain channel accuracy.
• Update room availability across hotel channels and official website.
• Track future room availabilities to support internal tracking.
• Assist with front office pre-registration and reception duties when needed.
• Maintain filing systems and administrative records.
• Undertake additional administrative duties as directed by management.

Skills

Strong organizational skills

Data entry

Professional communication

Team collaboration

Education

High school diploma or equivalent

Diploma or equivalent certification

Tools

PMS software

Channel distribution systems

Job description

BoutTech Hotels Group SDN. BHD. in Kuala Lumpur is seeking a Reservation Assistant to support the front desk by processing bookings from email, phone, CRS, sales office and travel agents.

You will maintain accurate records and handle confirmations and daily correspondence. The role requires 1–2 years of admin or customer service experience, with hotel exposure preferred. Familiarity with PMS or channel systems is an advantage.