Hotel Front Desk Associate — Guest Experience & Growth

GLORYHALL HOTEL SDN BHD; Sepang; Presencial; MYR 20.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

EPF, SOCSO & EIS Contributions

Annual Leave & Medical Leave

Public Holiday Entitlement

Uniform Provided

Training & Career Development Opportun

Performance Incentives & Bonus

Friendly and Supportive Working Enviro

Descripción de la vacante

GLORYHALL HOTEL SDN BHD is seeking a friendly Front Office - Assistant/Officer to handle check-in/check-out, reservations, and guest services at our Sepang-area property. You will act as the face of the hotel, coordinating with housekeeping and other teams to ensure top-notch guest experiences.

The ideal candidate has experience in front desk operations or guest services, strong communication skills in English and Bahasa Malaysia, and a willingness to learn. Fresh graduates are welcome to apply.

Formación

• Previous experience in hotel front office, guest services, customer service, or receptionist roles is preferred.
• Fresh graduates with a positive attitude and willingness to learn are encouraged to apply.

Responsabilidades

• Handle guest check-in and check-out procedures efficiently and professionally.
• Manage reservations through phone calls, emails, walk-ins, and online booking platforms.
• Welcome guests warmly and provide exceptional customer service throughout their stay.
• Register guests and verify booking details, identification, and payment information.
• Provide accurate information regarding room types, rates, hotel facilities, services, and local attractions.
• Process guest payments and issue invoices/receipts accurately.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and maintained to hotel standards.
• Monitor room availability and update reservation records in the hotel management system.
• Confirm group bookings and coordinate special arrangements, meetings, and event requirements.
• Promote and upsell room upgrades, hotel packages, and additional services.
• Maintain accurate records of guest information, bookings, and payments.
• Ensure compliance with hotel policies, operational procedures, and service standards.

Conocimientos

English communication

Bahasa Malaysia communication

Mandarin (advantage)

Customer service

Problem solving

Multitasking under pressure

Herramientas

Ezee Absolute

Ezee FrontDesk

PMS software

Descripción del empleo

GLORYHALL HOTEL SDN BHD is seeking a friendly Front Office - Assistant/Officer to handle check-in/check-out, reservations, and guest services at our Sepang-area property. You will act as the face of the hotel, coordinating with housekeeping and other teams to ensure top-notch guest experiences.

The ideal candidate has experience in front desk operations or guest services, strong communication skills in English and Bahasa Malaysia, and a willingness to learn. Fresh graduates are welcome to apply.