Luxury Front Desk: Guest Experience Agent

LBS Bina Group Berhad; Petaling Jaya; On-site; MYR 42,000 - 64,000; Full time

Job summary

LBS Bina Group Berhad is seeking a friendly Front Office Clerk in Malaysia to warmly greet guests and manage check-in/check-out processes. You will know the hotel offerings and local city information to assist guests effectively.

Responsibilities include maintaining professional guest interactions, registering arrivals, coordinating with housekeeping, and handling reservations and inquiries with care. Fluency in Bahasa and English is required, with additional languages a plus.

Qualifications

• SPM qualification required or equivalent.
• Experience in a luxury 4-5 star hotel environment preferred.
• Proficiency with Microsoft Office and basic computer skills.
• Ability to converse in Bahasa and English; additional local language a plus.
• Strong communication and relationship management with guests and colleagues.

Responsibilities

• Deliver exceptional guest service according to hotel SOP.
• Maintain professional interactions with guests and colleagues.
• Verify guests receive the best service during check-in/out.
• Register guests and manage room preferences.
• Coordinate with housekeeping for room status updates.
• Assist guests with local entertainment, restaurants, or transportation.
• Handle cashiering tasks and settle charges.
• Inform Duty Manager of feedback or incidents.

Skills

Guest service

Team player

Communication skills

Fast learner

Proactive

Fluent Bahasa & English

Education

SPM

Tools

Microsoft Office

Job description

LBS Bina Group Berhad is seeking a friendly Front Office Clerk in Malaysia to warmly greet guests and manage check-in/check-out processes. You will know the hotel offerings and local city information to assist guests effectively.

Responsibilities include maintaining professional guest interactions, registering arrivals, coordinating with housekeeping, and handling reservations and inquiries with care. Fluency in Bahasa and English is required, with additional languages a plus.