HOTEL FRONT DESK

ONE POINT ONE SDN BHD; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

ONE POINT ONE SDN BHD in Kuala Lumpur is seeking a Front Desk Officer to deliver a welcoming, professional experience for guests from check-in to check-out. This role is ideal for individuals who enjoy customer interaction and working in a fast-paced hospitality environment.

You will greet guests, handle check-in and check-out procedures, and communicate in Mandarin, English, and Bahasa Malaysia. You will respond to guest enquiries, manage reservations, coordinate with housekeeping, and maintain

Responsibilities

• Greet and assist guests professionally at the front desk
• Handle check-in and check-out procedures
• Communicate with guests in Mandarin, English, and Bahasa Malaysia
• Respond to guest enquiries, requests, and feedback promptly
• Manage reservations, room assignments, and guest records
• Coordinate with housekeeping and operations teams
• Maintain cleanliness and professionalism at the front desk area
• Follow company SOPs and service standards

Job description

Front Desk Officers (Airbnb / Short-Term Rental)

We are hiring a Front Desk Staff to deliver a welcoming, professional, and efficient experience for our guests from check-in to check-out. This role is ideal for individuals who enjoy customer interaction and working in a fast-paced hospitality environment.

Job Responsibilities

Greet and assist guests professionally at the front desk

Handle check-in and check-out procedures

Communicate with guests in Mand arin, English, and Bahasa Malaysia

Respond to guest enquiries, requests, and feedback promptly

Manage reservations, room assignments, and guest records

Coordinate with housekeeping and operations teams

Maintain cleanliness and professionalism at the front desk area

Follow company SOPs and service standards