Front Office Assistant

THE STRAITS HOTEL & SUITES SDN. BHD.; Malacca City; On-site; MYR 42,000 - 66,000; Full time

Job summary

The Straits Hotel & Suites Sdn. Bhd. is seeking a front desk associate to warmly welcome guests, manage check-ins/outs, and handle reservations in a hotel setting.

You will process payments, explain bills, assist with room bookings, and coordinate with housekeeping to ensure clean rooms and report maintenance issues. Strong communication and flexibility to work weekends and nights are required.

Qualifications

• Minimum high school diploma or SPM; a degree or diploma in hospitality management is a plus.
• Past customer service or hotel front desk experience
• Good computer skills, including Microsoft Office and Hotelx system
• Friendly and clear speaking voice, good listening skills, and strong writing skills
• Ability to work flexible shifts, including weekends, holidays, and nights

Responsibilities

• Welcome guests with a friendly attitude, handle check-ins and check-outs, and issue room keys
• Answer phone calls and emails, take room bookings, and update reservation systems
• Process cash, credit card, and room charges, and explain bills to guests
• Listen to guest complaints and find quick solutions or get help from a manager
• Share information with housekeeping about clean rooms and report maintenance issues

Skills

Customer service

Front desk

Hospitality

Microsoft Office

Hotelx system

Communication

Listening

Writing

Flexibility

Education

SPM or high school diploma

Hospitality degree/diploma

Tools

Hotelx system

Microsoft Office

Job description

A front desk position in a hotel environment responsible for welcoming guests, managing reservations, processing payments, and resolving guest concerns while coordinating with other departments.

Key responsibilities

• Welcome guests with a friendly attitude, handle check-ins and check-outs, and issue room keys
• Answer phone calls and emails, take room bookings, and update reservation systems
• Process cash, credit card, and room charges, and explain bills to guests
• Listen to guest complaints and find quick solutions or get help from a manager
• Share information with housekeeping about clean rooms and report maintenance issues

About you

• Minimum high school diploma or SPM; a degree or diploma in hospitality management is a plus
• Past customer service or hotel front desk experience
• Good computer skills, including Microsoft Office and Hotelx system
• Friendly and clear speaking voice, good listening skills, and strong writing skills
• Ability to work flexible shifts, including weekends, holidays, and nights