Front Desk Officer

D Merveilleux Suites Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

KL location

Job summary

D Merveilleux Suites Sdn Bhd in Kuala Lumpur is seeking Front Desk Officers to deliver outstanding guest service in a fast-paced, shift-based environment. You will welcome guests, manage check-ins/outs, handle inquiries, and assist with reservations and admin tasks.

The role requires strong communication, a friendly demeanour, and the ability to work in a busy hotel setting. Fluency in English and Bahasa Malaysia is essential, with Mandarin preferred for international guests.

Qualifications

• Previous experience in a customer-facing role, preferably within a hotel or hospitality setting.
• Fresh graduates are encouraged to apply.
• Strong communication and interpersonal skills in a friendly, professional manner.
• Positive attitude, patience, and commitment to high standards of service.
• Good organisational and multitasking abilities; able to work in a busy shift environment.
• Proficiency in using hotel management software and common computer applications (e.g., Microsoft Office).
• Fluency in English and Bahasa Malaysia; Mandarin speaking is highly preferred for international guests.

Responsibilities

• Greet and welcome guests in a friendly, professional, and hospitable manner.
• Check guests in and out efficiently, ensuring a personalised and seamless experience.
• Handle guest enquiries, special requests, and complaints promptly and courteously.
• Maintain accurate guest records and manage the reservation/booking system with attention to detail.
• Provide administrative support to the hotel/property management team as required.
• Assist with telephone and email communications and ensure timely follow-up.
• Keep the front desk area clean, organised, and presentable at all times.

Skills

Customer service

Communication

Multitasking

Hospitality

English & Bahasa Malaysia

Mandarin preferred

Bilingual

Tools

Hotel management software

Microsoft Office

Job description

We are looking for a team of enthusiastic Front Desk Officers to join our team in the heart of Kuala Lumpur City Centre. This full-time, shift‑based role is ideal for someone who enjoys working directly with guests in a fast‑paced, service‑oriented environment, similar to serviced apartments or Airbnb‑style properties. You will be responsible for delivering excellent guest service and ensuring smooth front‑desk operations.

What you’ll be doing

Greet and welcome guests in a friendly, professional, and hospitable manner.

Check guests in and out efficiently, ensuring a personalised and seamless experience.

Handle guest enquiries, special requests, and complaints promptly and courteously.

Maintain accurate guest records and manage the reservation/booking system with attention to detail.

Provide administrative support to the hotel/property management team as required.

Assist with telephone and email communications and ensure timely follow‑up.

Keep the front desk area clean, organised, and presentable at all times.

What we’re looking for

Previous experience in a customer‑facing role, preferably within a hotel or hospitality setting. Fresh graduates are encouraged to apply.

Strong communication and interpersonal skills, with a friendly, approachable, and professional demeanour.

Positive attitude, patience, and commitment to high standards of service.

Good organisational and multitasking abilities; able to work in a busy shift environment.

Proficiency in using hotel management software and common computer applications (e.g., Microsoft Office).

Fluency in English and Bahasa Malaysia; Mandarin speaking is highly preferred to effectively communicate with international guests from China and other Mandarin‑speaking markets.

Keen eye for detail and a strong commitment to delivering high‑quality, guest‑centred service.

About the working environment

This is a shift‑based role within a dynamic, service‑oriented environment, similar to short‑term and guest‑focused operations such as serviced apartments or Airbnb‑style properties. If you enjoy working face‑to‑face with guests, thrive in a fast‑paced setting, and like varied daily tasks, this role offers a rewarding opportunity to grow your hospitality career in the heart of Kuala Lumpur City Centre.

What we offer

Competitive salary, annual performance review, medical and hospitalisation benefits.

Opportunities for growth in the hospitality and guest‑service sector.

Supportive team environment in a prime KLCC location.