Front Office Assistant

MLDC; Subang Jaya; On-site; MYR 29,000 - 38,000; Full time

Job summary

MLDC in Subang Jaya, Malaysia is seeking a friendly Front Desk Agent to deliver efficient check-in/check-out experiences and ensure guest satisfaction.

You will handle reservations across OTA, phone, walk-ins, and website, process payments, and coordinate with housekeeping for room allocation; a proactive team player who communicates well in English and Bahasa Malaysia is essential.

Qualifications

• Able to work shifts and on public holidays, 6 days a week.
• Team player with a pleasant personality.
• Can communicate well in English and Bahasa Malaysia (verbally).

Responsibilities

• Provide a welcoming and efficient check-in/check-out experience, ensuring high guest satisfaction.
• Provide exceptional customer service via supplementation of detailed information of our rooms and facilities, as well as addressing feedback and complaints promptly and professionally.
• Manage reservations from diverse channels (OTA, Phone, Walk-ins, Website), as well as payments and deposits from guests.
• Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.
• Perform ad hoc tasks as required, demonstrating adaptability and a proactive approach to responsibilities.

Skills

Customer service

Communication

Teamwork

English

Bahasa Malaysia

Job description

• Provide a welcoming and efficient check-in/check-out experience, ensuring high guest satisfaction.
• Provide exceptional customer service via supplementation of detailed information of our rooms and facilities, as well as addressing feedback and complaints promptly and professionally.
• Manage reservations from diverse channels (OTA, Phone, Walk-ins, Website), as well as payments and deposits from guests.
• Collaborate with the housekeeping supervisor for optimal room allocation and special arrangements.
• Perform ad hoc tasks as required, demonstrating adaptability and a proactive approach to responsibilities.

Requirements

• Able to work shifts and on public holidays, 6 days a week.
• Team player with a pleasant personality.
• Can communicate well in English and Bahasa Malaysia (verbally).